Ticketing Services Representative

The Classic Center • Athens, GA

2d • Onsite

About The Position

Join Our Team as a Ticketing Services Representative at The Classic Center! Are you passionate about live events and delivering exceptional customer service? The Classic Center is looking for enthusiastic and detail-oriented individuals to join our team as Ticketing Services Representatives! In this dynamic role, you’ll be at the forefront of our ticketing operations, ensuring patrons have a seamless and enjoyable experience from the moment they purchase their tickets to the time they attend our events.

Requirements

• Prior experience in retail or customer service is essential.
• Impeccable customer service and communication skills are a must.
• Strong organizational skills with a basic understanding of accounting.
• Familiarity with ticketing systems and the ability to learn new technologies quickly.
• Availability to work nights, weekends, and holidays, as required in the hospitality industry.
• Must successfully pass a drug screening and a criminal background check.

Responsibilities

• Efficiently sell event tickets for the Theatre, Classic Center Arena, and other venues via all ticket office channels.
• Provide courteous and knowledgeable assistance to patrons with inquiries, directions, and general information.
• Proficiently handle online and mobile ticket sales, ensuring a smooth process for fans and patrons.
• Maintain expert-level knowledge of all events, gift certificates, coupons, and special payment methods.
• Assist with renewals, returns, exchanges, and data entry for season ticket holders.
• Act as a guest services representative during events, troubleshooting ticket scanning equipment as needed.
• Inform patrons about VIP opportunities and connect them with the appropriate sales personnel.
• Provide essential administrative support to the Ticketing Department, including inventory management and data maintenance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed