Arena Event Ticketing Representative

MGM Resorts International

1d • Onsite

About The Position

Join the excitement at T-Mobile Arena as an Arena Ticketing Representative! In this fast-paced, guest-facing role, you’ll be at the center of world-class concerts, sporting events, and special live experiences, helping guests make memories that last a lifetime. If you thrive in high-energy environments, love providing exceptional customer service, and enjoy being part of major events, we want to meet you!

Requirements

• High School Diploma or GED required
• Excellent customer service skills to deal effectively with all business contacts.

Nice To Haves

• 1+ Years of prior relevant experience preferred

Responsibilities

• Sells and processes ticket orders and will-call requests for shows and events occurring at arenas, mid-size venues and special events, providing prompt and courteous guest services.
• Sell ancillary event products such as, but not limited to, merchandise items, parking, VIP packages, F&B inclusions, and suite product.
• Provides knowledgeable answers to guest questions, furnishes detailed information regarding arenas, mid-size venues, multiple tenants (NHL, WNBA, NLL, UFC, PWHL), and special event services and amenities.
• Resolves guest complaints within the scope of authority; escalate guest service issues to venue leadership as necessary.
• Utilize a cash drawer with large amounts of various tender types, including cash and credit cards, upholding department and federal requirements, i.e. MTL Logs, 8300 IRS Forms, etc.
• Supports event day presentation throughout MGMRI venues, perform ticket verification prior to entry into exhibit and events.
• Assist with in-house relocations at either a relocation table, interior guest service windows, or throughout the event venue.
• Effectively manages the guest queue system assembling or disassembling queues and stanchions as needed.
• Support guests with Mobile Application adoption and provide technical troubleshooting on both Android and ios.
• Assist, with a high level of customer service, VIP guests, Artists, Promoters, Sponsors, and Executive guests.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED