Special Event Ticketing - Event Programmer

Milwaukee Bucks, LLC.•Milwaukee, WI

20h•Onsite

About The Position

The Special Event Ticketing Event Programmer role's primary responsibility is to assist with the creation, setup, maintenance, execution and settlement of ticketed non-Bucks events at Fiserv Forum in addition to any associated ancillary events ranging from parking to upsells. As a member of the ticket operations department, this role will also include assisting with access control, part-time staff management, and day of event box office management.

Requirements

Bachelor’s Degree or relevant equivalent experience.
A minimum of three (3) years computerized ticket operations experience, preferably in an Arena environment.
Advanced level of user knowledge of the Ticketmaster, TM1, Host and Archtics ticketing systems, policies and procedures.
Adept computer skills, including all programs in the Microsoft Office suite and online software.
Proven experience in learning new technologies with a demonstrated ability to be a resourceful, hardworking and innovative problem solver.
Significant successful ticket operations management experience and understanding of live event ticketing.
Experience in inventory management for live events.
Strong math proficiency and high level of attention to details.
Demonstrated ability to develop and coordinate multi-faceted plans and issues.
Established sound organizational and personal interface skills.
Must be able to work nights, weekends, and holidays.

Responsibilities

Building non-Bucks live events and any related ancillary events using Ticketmaster tools including but not limited to TM1, Reports, Scaling, EMT, Pricemaster, Venues, and the TM Host and Archtics ticketing systems.
Assist with the creation, development and evaluation of seating manifests for Fiserv Forum on an event-by-event basis.
Oversee inventory management from the on-sale through event settlement and financial reconciliation. This includes but is not limited to placing and releasing holds, managing pre-sale, on-sale, and VIP inventories in conjunction with the promoters and arena management.
Assist the ticketing department with the handling of all internal ticket allotments and allocations as required as well as filling any promoter requests in a timely fashion.
Physically review production and show configurations on event days for accuracy.
Assist with access control set-up, testing, and box office management on event days.
Analyze sales trends for all events throughout the on-sale period and make recommendations on pricing/production both internally and to the promoter.
Produce reports for promoters and building management as required.
Be a point of contact for customer service for both our in-house Guest Services and front of house Ticket Office, but also Ticketmaster Customer Services and promoters as well as troubleshooting intensified customer issues related to assigned special events.
Coordinate with Arena Marketing on all event ticket sales/date information for advance, on-sales, “know before you go”, and general event marketing.
Maintain open dialogue between all ticket operations staff to ensure the ticket office is well staffed and equipped to handle the needs of all events.
Serve as a liaison between the promoter and Ticketmaster and the arena.
Establish excellent working relations with concert promoters, other internal departments, as well as Milwaukee Bucks and Marquette Basketball.
Other duties as assigned.