Ticketing Specialist

Museum of Illusions•Scottsdale, AZ

About The Position

As our Ticketing Specialist, you will take meaningful ownership of how guests discover, purchase, and access Museum of Illusions experiences. Drawing on your hands-on background in ticketing operations, you will manage our platform with confidence, lead the setup of ticketed products and promotions, and work cross-functionally to continuously improve the guest journey. This role is ideal for someone who knows their way around a ticketing system, takes pride in getting the details right, and is ready to step into a role with real impact.

Requirements

3–5 years of hands-on experience in ticketing operations, box office management, or a closely related role within live experiences, attractions, or events.
Demonstrated proficiency with ticketing or reservation management platforms (e.g., Ticketmaster, ROLLER, FareHarbor, Peek, or similar enterprise systems).
Exceptional attention to detail — you catch errors before they become problems and take pride in clean, accurate setups.
Experience building and managing ticket products, including pricing configuration, inventory management, and capacity planning.
Proven ability to juggle multiple priorities and deadlines without losing accuracy in a fast-paced, guest-facing environment.
Confident communicator, comfortable working with frontline teams, cross-functional partners, and third-party vendors.
Comfortable with Microsoft Suite for day-to-day reporting and collaboration.
Experience pulling and interpreting ticketing data to support sales or operational decisions.

Nice To Haves

Familiarity with distribution channel integrations or API connectivity is a strong plus.
A genuine passion for guest experience, entertainment, or the attractions industry.

Responsibilities

Manage day-to-day administration of the Museum of Illusions ticketing platform, ensuring all products are accurately built, configured, and live for guests to purchase.
Lead the creation and setup of ticketed products, packages, and promotions across our venue(s) including general admission, timed-entry, group bookings, and seasonal offers.
Own end-to-end testing and quality control for the ticketing system, proactively identifying and resolving issues before they reach guests.
Monitor ticket inventory and capacity across all experiences, flagging risks and recommending adjustments to maintain a smooth guest flow.
Oversee connectivity between the ticketing platform and external sales channels, ensuring accurate, real-time data across all touchpoints.
Partner with Operations, Marketing, and Sales teams to design compelling ticketed offers and ensure promotions are correctly configured and effectively communicated.
Serve as the primary ticketing resource for frontline and venue staff working with the Operations Trainer on processes, policies, and system functionality so they can confidently serve guests.
Build and maintain strong relationships with ticketing vendors and external partners, acting as a key day-to-day point of contact on performance and operational matters.
Identify and escalate technical or integration issues with external distribution channels, following through to resolution.
Produce regular and ad hoc ticketing reports, translating data into clear insights to inform pricing, capacity, and sales strategies.
Work with Operations to maintain and continuously improve SOPs and ticketing standards, ensuring documentation is current and practical for the wider team.
Proactively identify opportunities to improve the ticketing experience for both guests and internal stakeholders, bringing well-reasoned recommendations to leadership.