Ticketing Assistant

Los Angeles Philharmonic Association•Los Angeles, CA

4d•Onsite

About The Position

Reporting to the Program Manager, the Ticketing Assistant will primarily support the programming team in all non-classical programs across multiple venues including the Hollywood Bowl, The Ford, and Walt Disney Concert Hall from May 1 – October 31. The Ticketing Assistant(s) will handle the ticketing needs of all shows throughout the summer season. Coverage of all non-classical concerts at multiple venues will be split between the Ticketing Assistants, exact assignments to be determined. This is a non-regular part-time position, tentatively from April 1 – October 31. Individual start dates to be determined upon hiring.

Requirements

Must be available to work on concerts as assigned from approximately April 1 – October 31.
High School Diploma or its equivalency
2-4 years of related work experience
Experience working with high volume ticketing requests
Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe Professional; and ability to learn required business systems
Must be organized, detail-oriented and self-motivated
Ability to multitask, prioritize and remain calm in a fast-paced environment
Customer service oriented in all industry and interoffice interactions
Must be able to work flexible schedule including nights, weekends and some holidays
Excellent oral and written communication and relationship building skills: ability to present information effectively and ability respond to questions and/or inquiries from co-workers, artist teams, VIP clients, etc

Responsibilities

Fulfillment, tracking, and distribution of department ticket needs and VIP parking requests to assigned concerts.
Process internal orders, both comp and purchased, and facilitate external comp ticket orders for artists, agents and record labels.
Coordinate any outstanding ticketing needs, releases, holds with box office.
Act as onsite contact and liaison for any artist ticketing issues or last-minute requests on event days.
Screen, review and resolve artist inquiries in regard to credit card information, ticket distribution, pricing and general venue information.
Distribute ticket counts to department heads, producers, agents, artist managers, etc.
Collaborate with other members of the ticketing staff on the creation of event seating maps.
Assist Program Manager as needed with concert pre-sales and on-sales.
Participate in weekly to bi-weekly meetings to discuss show needs.
Other duties and projects as assigned.