Ticketing Manager

The Smith Center•Las Vegas, NV

6d•Onsite

About The Position

The Ticketing Manager is responsible for setting up and launching ticketed events, ensuring performances, packages, pricing structures, and related configurations are accurately prepared for sale across all sales channels. Working with ticketing leadership, promoters, touring productions, Marketing, and other internal departments, the Manager coordinates ticketing setup to meet operational and production requirements. The role owns day-to-day ticketing integrations and connected services that support ticket sales and delivery, keeping them operational, accurate, and responsive. The Manager also identifies opportunities to improve ticketing configurations, system functionality, and operational workflows in support of organizational revenue goals and the patron purchasing experience. This is a full-time, exempt position in the Ticketing & Box Office department. It reports to the Director, Ticketing Operations and is fully onsite at The Smith Center. The position is primarily office-based and indoors, with regular movement throughout the facility to support Ticketing operations. Flexibility to work evenings, weekends, and holidays as needed is required.

Requirements

Bachelor’s degree, or an equivalent combination of education and relevant, progressive experience.
Five or more years of experience in ticketing operations, preferably in the performing arts or entertainment industry.
Three or more years of experience working with ticketing software platforms in an entertainment environment.
Experience providing technical support and troubleshooting ticketing software issues.
Strong attention to detail and accuracy when working with ticketing data, pricing structures, and event configurations.
Excellent verbal and written communication and interpersonal skills, including the ability to collaborate effectively with cross-functional teams.
Strong organization and attention to detail while coordinating multiple tasks in a fast-paced environment.
Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
Ability to work effectively under pressure, meet deadlines, and adapt to changing operational needs.
Ability to interact tactfully, positively, and professionally with a range of styles and behaviors.
Strong analytical skills, including the ability to interpret data and generate actionable insights.
Excellent critical reasoning and decision-making skills.
Ability to think proactively and identify solutions to maximize department effectiveness.
Flexibility to work evenings, weekends, and holidays as needed.
Must be 21 years of age.
Must be legally authorized to work in the United States.
Advanced computer proficiency and technical aptitude in a high-volume ticketing, sales, or customer service environment, including experience with ticketing systems, database management, reporting tools, and ecommerce-related platforms.
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel, with strong experience using spreadsheets, reporting tools, data tracking, and operational documentation.
Strong team-oriented mindset and willingness to support team members and operational needs.
Initiative, adaptability, and willingness to take on new challenges in a dynamic environment.
Professionalism, reliability, and accountability; ability to represent The Smith Center positively.
Ability and willingness to accept challenges.
Ability to stand, walk, and climb stairs consistently; occasionally bend, reach, twist, stoop, crouch, kneel, and balance.
Ability to occasionally lift, move, carry, push, and pull 50 pounds or more, with or without assistance.
Required vision abilities include close, distance, and peripheral vision and the ability to adjust focus while using computers, mobile devices, and related technology.
Ability to use fine motor skills, including frequent hand and finger use for typing, handling equipment, and operating office equipment.
Ability to communicate and exchange information effectively with internal and external stakeholders in person, by telephone, and electronically.
Must be able to qualify for required licenses and permits under applicable regulations.

Nice To Haves

Advanced experience with Tessitura or a comparable ticketing and CRM platform.
Experience supporting or working with CRM systems, ticketing platforms, and related integrations.

Responsibilities

Manage setup of performances, ticket products, pricing structures, promotional offers, fee structures, and venue configurations in the ticketing system across sales channels.
Set up subscription packages, pricing, and inventory across sales channels to support subscription ticket sales.
Manage ticketing integrations and connected services supporting ecommerce, ticket sales, delivery, access control, fulfillment, and ticket revenue.
Make ticket inventory and configuration updates throughout the sales cycle, including changes to pricing, zones, seating configurations, and ticket holds.
Coordinate with Marketing, internal technical teams, and external vendors on implementation, testing, maintenance, and performance of ticketing integrations and connected services.
Coordinate event ticketing setup with promoters, tours, and internal departments, working with the Director, Ticketing Operations; Senior Manager, Ticketing Services; and Box Office Manager to align configurations with operational and production requirements.
Provide ticket sales and inventory reports for promoters and touring productions as requested.
Partner with Marketing to support and enhance the online ticket purchasing experience, including coordinating onsales and purchasing functionality across digital sales channels.
Generate patron and transaction lists for operational, marketing, and event-related communications.
Identify and implement improvements to ticketing configuration, integrations, and workflows to strengthen sales performance and support revenue goals.
Support the Director, Ticketing Operations with departmental projects, initiatives, and operational needs as assigned.
Maintain regular, reliable, and punctual attendance.
Perform other duties as assigned within the scope of the position.
Qualify for licenses and permits if required by federal, state, and local regulations during employment.

Benefits

Creative and collaborative work culture
Competitive compensation
Comprehensive health, dental, and vision insurance plans
Employee Assistance Program, including counseling, wellness programs, and financial support services
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Generous paid time off plan
Paid holidays and personal holiday time
401(k) retirement savings plan eligibility on start date with employer match
Employer-paid disability insurance coverage
Supplemental benefits, including accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts
Safe and paid onsite parking
Training and career growth opportunities
Exclusive early access, employee discounts, and complimentary tickets to performances and events
Discounts on Starbucks products and merchandise