Insomniac - Ticketing Manager

Live Nation Entertainment•Orlando, FL

2d•$75,000 - $90,000•Hybrid

About The Position

Insomniac produces some of the most innovative, immersive music festivals and events in the world. We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of all things to do with ticketing operations and reporting. This position reports to the Ticketing Director and the Event Producer for box office operations.

Requirements

Advanced knowledge of ticketing industry and platforms including Front Gate Tickets or similar (Ticketmaster, TicketWeb, Universe, Eventbrite)
Advanced level of Microsoft Excel knowledge including experience with medium-complexity formulas (nested VLOOKUPs, COUNTIFs etc.), PivotTables, and other data manipulation tools to create custom reports and extract necessary information from large datasets
3+ years’ experience in large-scale festival production and operations
Customer service experience in large-scale ticketed events
Excellent organization, communication, and leadership skills
Ability to multitask and handle last-minute changes with a calm demeanor
Must be motivated with an “everything is possible” attitude
Must be an active problem solver, instilled with a sense of urgency for projects large and small
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

Nice To Haves

Four-year college degree preferred

Responsibilities

Build and maintain ticketing pages from conception through to settlement for all assigned events, including layaway plans and second/third party allocations, as applicable
Partner with promoters to proactively suggest additional revenue-driving opportunities, where appropriate
Supply daily ticket counts, buyer reports, and upkeep information on internal tracking programs
Process comp orders for community partners, sponsors, and other key groups as necessary
Submit design tickets and purchase ticket inventory including wristbands, ancillary add-ons
Manage on-site box office operations including advancing all necessary assets from internal and external groups, hiring and managing staff, setting up and tearing down in all weather conditions
Create and adhere to operational budgets, forecast for all expenses and communicate changes in budget needs to producer team
Ensure compliance to all Company policies and procedures in order to adhere to all audit programs, and ensure cash and credentials are protected from loss at all time
Other duties as assigned
Frequent travel will be required (economy)