TICKETING SERVICES COORDINATOR

The Corp.of Massey Hall & Roy Thomson Hall•Toronto, ON

just now•CA$55,000 - CA$57,500•Hybrid

About The Position

The Corporation of Massey Hall and Roy Thomson Hall is a registered charity that operates two of Toronto’s most iconic venues: Roy Thomson Hall and Allied Music Centre—home to legendary Massey Hall, TD Music Hall, Allied Music Centre Theatre, Deane Cameron Recording Studio, and more. Guided by a professional management team and volunteer Board of Governors, the Corporation is dedicated to enriching lives through the power of music. The Corporation is actively engaged in Artist Development and Education & Community Engagement initiatives as an investment in the next generation of artists and audiences. At The Corporation of Massey Hall and Roy Thomson Hall, ticketing is more than a transaction. It is part of how audiences discover events, how clients bring shows to market, and how unforgettable live experiences come together. The Ticketing Services Coordinator supports that work from the inside out, coordinating ticketed events from initial setup and on-sale through reporting, night-of-show activity, and final settlement. As a key contact for clients and internal teams, this role helps ensure event details, pricing, holds, presales, inventory, and reporting are accurate, timely, and clearly communicated. The right candidate is organized, detail-focused, service-minded, and energized by the pace of live events. They bring care to the details, confidence with systems, and a clear understanding that excellent ticketing supports audiences, clients, revenue, and successful event delivery.

Requirements

High school diploma or equivalent required
Minimum 1 year of ticketing experience.
Strong customer service skills, with a commitment to a high-quality patron and client experience.
Strong time management and organizational skills, with the ability to manage competing deadlines and priorities.
Strong communication, interpersonal, analytical, and problem-solving skills.
Comfortable working with ticketing systems, event information, reports, and data.
Proficiency with Microsoft Office applications.
Team-oriented, with the ability to work independently.
Self-motivated, reliable, and detail-focused.
Flexible to work days, evenings, and weekends as required based on business needs.

Nice To Haves

some post-secondary education preferred.
Experience with subscription or series events is considered an asset.
Experience in the arts, entertainment, or live events industry is considered an asset.
Experience with a relational database, preferably Tessitura, is considered an asset.

Responsibilities

Coordinate ticketing setup with external clients and internal teams, including announcement details, on-sale dates, pricing, fees, presales, offers, service charges, holds, and other event requirements.
Build and maintain events in Tessitura and, when required, Ticketmaster.
Work with Marketing to support accurate and timely online event content.
Coordinate secondary ticket sales with clients or external venue ticketing services, including related accounts receivable allocations.
Manage internal and external ticket holds, allocations, and inventory.
Monitor event sales and provide recommendations to support sales advancement and revenue opportunities.
Build and maintain accounts and process paid and complimentary ticket orders as required.
Prepare event reporting as requested, including daily sales reports.
Act as a key ticketing contact for clients, internal teams, and event stakeholders.
Provide ticketing coordination for assigned subscription and series events.
Support customer service resolution, including assisting Customer Service Representatives and escalating issues when required.
Oversee night-of-show ticketing activity, including settlement and accurate reporting to internal and external clients.
Work with the Ticketing Services team to improve operational processes, policies, procedures, ticketing software updates, and settlement practices.