Public Ticketing Coordinator

Keeneland Association Inc•Lexington, KY

20h•$0 - $24•Onsite

About The Position

Keeneland’s founders pledged a model race track to perpetuate and improve the sport and a space to be a gathering place for all. Holding to this mission, Keeneland is committed to creating world-class experiences for every horsemen, visitor and fan year-round. This position is responsible for supporting the ticket office team by accurately selling tickets and providing exceptional customer service to external and internal clients, always exemplifying the Keeneland Promise.

Requirements

Must be detailed oriented, a team-player, good communicator and self-starter with an outgoing personality.
Bachelor's degree (B. A.) from a four-year college or university
Experience in ticketing, marketing, customer service
A minimum of two years of related experience in hospitality.
Proficient in Microsoft Office computer programs
Experience and willingness to learn any special event programs.
Ability to write business correspondence and effectively present information in one-on-one and small group situations.
Must be able to communicate with confidence and deal with groups of diverse individuals.
A Kentucky Horse Racing Authority License is required for all track workers.

Responsibilities

Responsible for learning and accurately using the ticketing software, currently Etix, to sell tickets both internally and externally.
Assist the Public Ticketing Manager with set-up of venues for each race meet.
All year, field calls and e-mails regarding group reservations during the Keeneland race meets.
Provide courteous and accurate information, representing the Keeneland brand to these groups.
Work with the Public Ticketing Manager to create a group sales strategy with the goal of maximizing revenue and creating an efficient, customer-friendly process.
Attend various networking events and build relationships with groups like VisitLex to market the group sales program.
Collaborate with the Marketing Department and Director of Events to ensure that any printed or digital materials related to the group sales program are accurate.
Ensure that information about group sales is displayed on the website accurately and timely.
Prepare for and manage the Group Reservation Request Process, collaborating with the Director of Events and Public Ticketing Manager.
Assist with the public on-sale process. Must be available to work each on-sale day to assist patrons.
Assist with Public Will Call during the live meet to ensure efficient delivery of tickets and a high level of professional and courteous service.
Assist with daily public ticketing operations during the live meet.
Support all Welcome Center full-time and seasonal staff with the ticketing system to accurately sell, print, and send tickets to patrons as well as provide general customer service.
Contribute to a work environment that encourages teamwork and respect for coworkers.
Assistance with growing and enhancing the Patron Operations Department.