Assistant, Ticketing Operations

TORONTO INTERNATIONAL FILM FESTIVAL • Toronto, ON

1d • CA$0 - CA$24 • Onsite

About The Position

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film. TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation. We are currently hiring for the position of: ASSISTANT - TICKETING OPERATIONS. Reporting to the Manager, Ticketing Operations, the Assistant, Ticketing Operations is primarily responsible for the configuration, troubleshooting, and maintenance of the Archtics ticketing system. This role will work with Ticketing System Administrators, the Assistant Manager & Manager of Ticketing Operations, and stakeholders from all other relevant departments to ensure our complex ticketing needs are delivered accurately and efficiently.

Requirements

• Post-Secondary Education
• 9am-5pm Monday to Friday, in person
• Participate in a shared on call schedule covering evenings and weekends
• Increased hours over the Festival period during August and September
• Experience with professional event ticketing and/or patron management system (Archtics and Ticketmaster experience is an asset)
• Experience in data entry/analysis an asset
• Intermediate Microsoft Excel experience
• Ability to visualize relationships between data and troubleshoot system and configuration issues
• Strong customer service skills and ability to communicate with people with various levels of technical expertise
• Keen attention to detail
• Ability to work independently and with a team
• Ability to multi-task and demonstrate strong organizational skills
• Ability to maintain efficiency while working under multiple, strict, and tight deadlines
• Candidates must be legally able to work in Canada at this time.

Nice To Haves

• Archtics and Ticketmaster experience is an asset
• Experience in data entry/analysis an asset

Responsibilities

• Configuration, troubleshooting, and maintenance of the Archtics ticketing system.
• Work with Ticketing System Administrators, the Assistant Manager & Manager of Ticketing Operations, and stakeholders from all other relevant departments to ensure complex ticketing needs are delivered accurately and efficiently.
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree