Assistant Ticketing & Broadcast Media Manager

Saint Louis University•SLU Saint Louis, MO

13d•Onsite

About The Position

Saint Louis University (SLU) is seeking an Assistant Ticketing & Broadcast Media Manager to develop and maintain strong relationships with season ticket holders, mini-plan and individual game buyers, and all SLU Athletics constituents. This role is also responsible for managing the day-to-day operation of the ESPN+ streaming platform, primarily focusing on fall ticketed sporting events (Men’s Soccer, Women’s Soccer, and Volleyball) and winter ticketed sports (Men’s & Women’s Basketball).

Requirements

Bachelor’s degree
Two years of related experience
Ability to work non-traditional hours including nights and weekends; willingness to travel, as needed
Strong knowledge of video production and social media
Proven ability to work independently, prioritize, and complete tasks in a timely manner
Excellent communication skills required for working with diverse groups
Strong written communication skills; excellent organizational skills with accuracy and attention to detail
Demonstrated appreciation for diversity and inclusion

Responsibilities

Provides superior customer service to ensure a positive experience for all our patrons
Fields in-bound calls and emails for ticket sales and customer service inquiries
Assists in the promotion, sales and distribution of season tickets, groups, partial plans and single game tickets
Leads the interviewing, hiring and training of student workers on an as needed basis (including identifying, scheduling and training SLU student workers for ESPN+ productions including talent, producer/director, replay operator, graphic operator, camera operator and engineer)
Manages the complimentary staff and donation ticket requests including fulfillment and documentation
Performs various financial and operational duties, to include payment processing, financial reconciliation, ticket inventory management, invoicing and mailing fulfillment
Follows and understands the streaming minimum requirements set forth by the Atlantic 10 Conference related to the A-10/ESPN media rights agreement
Works with the Atlantic 10 Conference to schedule ESPN+ events in collaboration with ESPN
Works in collaboration with various groups to create and distribute postgame melts of events
Works additional athletic events as needed; stays up-to-date with emerging trends in streaming technology
Performs other duties as assigned