Ticketing Events Assistant (34350)

Texas A&M University 12th Man Foundation • College Station, TX

1d • Onsite

About The Position

The 12th Man Foundation is seeking qualified candidates for our part-time Ticketing Events Assistant position. Responsibilities include providing superior customer service to all customers at athletic events in accordance with the mission of the 12th Man Foundation. The most common duties include operating ticket windows, distributing tickets for student ticket admittance events, and basic clerical tasks. Interviews are ongoing an estimated start date in late May. In addition to the schedule for football season, employees have the opportunity to work Texas A&M basketball, soccer, volleyball, baseball, softball, track, and other ticketed events such as concerts. Most events are after 5:00 PM and on weekends. There are events during holiday breaks including winter and Spring Break.

Requirements

• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
• Must be able to work evenings, weekends, and possible holidays
• Must be able to work all home football games
• Professional image and demeanor

Nice To Haves

• Previous customer service or retail sales experience a plus; display a genuine desire to help people

Responsibilities

• Arrive promptly to all scheduled shifts and events
• Provide exceptional customer service to donors, public, faculty/staff, students, and other external customers through timely and satisfactory resolution of concerns or requests.
• Utilize information disseminated from Ticketing Department, such as sales information notes or specific communication from manager
• Respond to customers’ requests and inquires accurately; refer customer to most qualified internal contact if unable to resolve.
• Work effectively in automated ticketing software
• Accurately manage cash drawers when assigned; responsible for counting cash at the end of shift
• Follow NCAA rules pertaining to student-athletes, recruits, high school coaches and Athletic Department staff
• Maintain dress code standards as appointed by supervisor
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED