Ticketing Assistant

Seneca Gaming Corporation•Niagara Falls, NY

7h•Onsite

About The Position

The Entertainment Ticketing Assistant works to ensure day-to-day box office operations and event ticketing and sales for SGC. The Ticketing Assistant ensures the box office operates within the scope of generally accepted box office and accounting practices. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Requirements

Must be 18 years of age or older upon employment.
High school diploma or equivalent required.
Must be able to work well independently and in a satellite office environment.
Candidate must be able to handle multiple priorities in sometimes high stress situations.
Proficiency with Microsoft Office including Word, Excel, Outlook and other Windows applications.
Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays as well as ability to perform in a fast-paced environment.
Candidate must also have the ability and means to travel to the appropriate SGC property to facilitate responsibilities.
Must possess excellent communication skills.
Must be able to write and speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner within the specified guidelines of the Ticketing Assistant position.
Must be able to stand, walk, and move through all areas of the casino for extended periods of time
Must have good hearing abilities; office noise level is quiet; concert noise levels are loud.
Must be able to lift and carry up to twenty (20) pounds.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Nice To Haves

Minimum of two (2) years of assistant box office experience is preferred.
Knowledge of the entertainment industry preferred.

Responsibilities

Assist in communication with promoter, tour management, artist personnel and SGC personnel to ensure an accurate ticket build, on-sale, sales cycle and post show settlement/reconciliation for all events utilizing Ticket Master Host and Client Center systems.
Assist in developing of all ticket master ticket manifests and scaling of venues as requested.
Assist in maintain and updating of all SGC ticketed events, including daily maintenance of all holds.
Follow internal ticket policies including strict limitations on ticket distribution per the SGC ticketing policies and procedures as well as prompt and efficient execution of all related areas.
Acts as SGC Box office representative on the day of event to deal with all production changes, artist/sponsorship-fan club, facilitate the SGC ticket will call including player, nation, media and all ticket blocks including all other box office responsibilities including the post show event settlement process with SGC income audit, promoter and entertainers.
Assist with the daily ticket count reports to promoter, artist personnel, and all required internal SGC departments.
Advise and assist with the implementation, reporting, and generating of event reports using the Ticket master systems.
Gather and organize creative assets, links, and contact information for each event’s marketing and public relations needs, ensuring files are complete and meet basic brand and format guidelines.
Submit internal advertising requests with clear event details, messaging, specs, and timelines.
Track request status and follow up with the Advertising team to help keep projects on schedule.
Review advertising materials for accuracy, branding, and event alignment.
Serve as the liaison with the Advertising department to ensure timely execution and clear communication.
Review advertising proofs and final creative for accuracy, branding consistency, and alignment with event strategy; compile feedback and coordinate revisions as needed.
Provide the highest level of Customer Service to all guests (including entertainment/performance groups) at all times.
Promote positive public relations.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.