Ticketing Supervisor, Temporary

Chapman University Careers • Irvine, CA

1d • Onsite

About The Position

Reporting to the Vice President of Event Operations, the Ticketing Supervisor will be responsible for supervising ticketing support roles, providing excellent customer service to event attendees, and supporting staff. Supervisor assignments include overseeing and ensuring the highest possible quality of customer service, ticket scanning/checking, greeting guests, ensuring quick and efficient ingress and egress, directing patrons to seats, door attendant, assisting guests with the ticket reservation process, and troubleshooting ticketing issues. The supervisor is expected to be on alert and assist with any unusual situations such as crowd control, accidents, emergencies, etc, as well as elevating issues to the professional event staff. This position requires excellent customer service skills such as greeting patrons with a prompt and courteous attitude, flexibility to adjust as situations occur, and exhibiting professionalism at all times.

Requirements

• High School Diploma or GED.
• Ability to provide excellent customer service and keep a calm a professional demeanor.
• Excellent verbal and active listening skills and phone etiquette

Responsibilities

• Provides ticketing supervision and on-site coordination to staff and supports real-time ticketing operations to ensure efficient and successful event.
• Oversees and ensures the highest possible quality of customer service, ticket scanning/checking, greeting guests, ensuring quick and efficient ingress and egress, directing patrons to seats, door attendant, assisting guests with the ticket reservation process, and troubleshooting ticketing issues
• Provides accurate and courteous answers to guest questions regarding restrooms, seating, first aid, entry/reentry, prohibited items, bag checks, parking, and general event logistics
• Provides assistance to guests in the event of an emergency or evacuation of the facility.
• Alert management to any situations or unsafe activities.
• Other related duties as assigned.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees