Ticketing Associate | Part-Time | Macon Centreplex

Oak View Group•Macon, GA

3d•Onsite

About The Position

The Ticketing Associate handles cash and digital transactions for event entry and vehicle parking at the Macon Centreplex. Following Oak View Group service standards, the associate processes payments accurately, verifies booking credentials using Ticketmaster software, and provides directional assistance across the entertainment complex. Scheduling is event-driven and primarily involves evenings and weekends. The role pays $10.00–$11.00 per hour and will remain open until February 5, 2027.

Requirements

Proven experience in retail sales, cash handling, hospitality, or customer service environments.
High school diploma or equivalent.
Experience with, or ability to quickly learn, Ticketmaster platform software such as TM1, Host, or Archtics, and standard POS hardware.
Ability to communicate clearly, professionally, and warmly in fast-paced, high-pressure event conditions.
Ability to work inside a confined parking booth, stand for extended periods, and be comfortable with outdoor weather elements.
Availability to work nights, weekends, and select holidays based on the complex's peak event calendar.

Responsibilities

Process walk-up ticket purchases, multi-attraction passes, and VIP upgrades using the Ticketmaster system.
Operate parking booth registers to sell general, valet, preferred, and oversized vehicle parking passes.
Accurately handle cash, credit cards, and contactless mobile payments while maintaining a balanced drawer in accordance with OVG financial compliance guidelines.
Scan Ticketmaster digital barcodes, print physical credentials, and resolve delivery issues for prepaid tickets or online parking reservations.
Provide information about complex layouts, seating charts, event schedules, food and beverage locations, and venue safety policies.
Give drivers directions and instructions to minimize traffic congestion and optimize parking lot usage.
Perform opening and closing count procedures for box office registers and mobile parking point-of-sale units.
Perform other duties as assigned.