Ticketing Associate Director

University of Notre Dame • Notre Dame, IN

2d

About The Position

Join Notre Dame Athletics as an Associate Director of Ticketing and play a key role in delivering exceptional service across some of the most exciting events in college sports. As part of a dynamic ticket office leadership team, you’ll take primary responsibility for a reserved seating sport - such as football, men’s basketball, women’s basketball, or hockey - while helping shape and elevate the overall ticketing strategy. Reporting to the Director of Ticketing, this role blends leadership, innovation, and hands-on execution to ensure every fan interaction is smooth, engaging, and memorable. This is more than ticketing - it’s about being at the center of the fan experience. You’ll help shape how thousands of fans connect with Notre Dame Athletics, all while working in a fast-paced, team-oriented environment where no two days are the same. If you’re a problem-solver who thrives under pressure, enjoys leading teams, and is excited by the energy of live events, this is your opportunity to make an impact.

Requirements

• Bachelor’s degree in Business Administration, Sports Management, or a related field
• Minimum of 3 years of experience in ticketing within the athletic space
• Must possess skills in time-management and critical thinking with being self-motivated, enthusiastic, task-oriented, and a problem solver
• Base knowledge of Paciolan and Salesforce CRM platforms
• A strong customer service orientation is required

Responsibilities

• Lead ticketing operations for an assigned reserved seating sport, ensuring a high-quality experience from purchase to game day
• Partner with the ticketing leadership team to continuously improve strategies, systems, and processes that enhance efficiency and service
• Oversee game day ticketing operations, including managing staff and troubleshooting in real time
• Provide collaborative support for football ticketing, contributing to one of the premier experiences in college athletics
• Take on a variety of ticketing initiatives and projects that support the broader mission of the department

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level