Ticketing and Fundraising Specialist - University of Maryland

ASM Global

2d•Onsite

About The Position

Legends Global, a premier partner to live events, venues, and brands, is seeking a Ticketing & Fundraising Specialist for the University of Maryland. This role is primarily responsible for driving revenue and hitting sales goals for season tickets, group tickets, premium tickets, donations, and hospitality packages for Maryland Athletics. The ideal candidate is a self-motivated and positive professional focused on engaging, servicing, and soliciting existing donors and ticket holders, while also identifying new prospective donors. This position emphasizes building relationships, servicing Maryland supporters, driving revenue, and representing Legends and the University of Maryland positively. The Specialist will work under the guidance of the Director, Sales, Service, & Retention.

Requirements

Excellent professional verbal and written communication skills
Maintain a professional image and positive attitude
Serve as a main point of contact for general athletic ticket inquiries that come in through inbound phone calls, email, and social media.
Set and conduct in stadium, arena and out of the office sales appointments.
Effectively use Salesforce CRM to maintain accurate records of all client and prospect interactions.
Reach and exceed individual and team sales revenue goals.
Assist with managing and stewarding existing season ticket members and donors
Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by partner organization
Ability to handle heavy volume of outbound and inbound phone calls and emails
Candidate should possess excellent time management and organizational skills
Candidate should possess an optimistic team-first attitude, as well as a competitive desire to be the best
Ability to work in a team-oriented environment and effectively influence and communication with C-level clients
Bachelor’s Degree or equivalent
1-2 years sales experience is preferred

Responsibilities

Offer a full menu of seating opportunities for Maryland Football, Men’s Basketball, and all other ticketed sports.
Coordinate and execute sales calls on all potential customers through prospecting, cold calling, and referrals.
Identify and manage a portfolio of new prospects and existing donors to provide excellent customer service and drive revenue through ticket and donation sales.
Identify and evaluate potential donors; design and implement prospect cultivation, solicitation, and stewardship strategies to meet monthly and annual goals.
Cultivate donor relationships with Maryland through phone and in-person outreach, solicit support for university priorities, and steward generosity.
Effectively use Salesforce CRM to accurately record all client and prospect interactions.
Participate and contribute in weekly sales meetings and training sessions.
Work in conjunction with Maryland Athletic Department team members to promote and generate sales on all events while providing a great fan experience.
Assist with any administrative ticket functions.
Assist with any special projects or duties as assigned by Director, Sales, Service, & Retention.
Entertain and nurture relationships with current donors and prospects through creative means including networking events, speaking engagements, prospect sampling at games, seat visits at games, open houses at stadium, and outside meetings.
Be willing to work non-traditional hours, weekends, events, and game days.
Be accountable for certain levels of activity (calls made/appointments set) and goals.