Staff Product Manager, Ticketing & Fundraising Events

GoFundMe•San Francisco, CA

2d•Hybrid

About The Position

GoFundMe is seeking a Staff Product Manager to lead high-impact product areas within the GoFundMe Pro platform, focusing on the supporter and nonprofit admin experience for ticketing and fundraising events. This role involves shaping the future of how nonprofits manage events on GoFundMe Pro, including ticketing, registration, attendee and sponsorship management, onsite payments, check-in tools, and auctions. The Staff Product Manager will integrate these experiences into the core platform, aiming to make GoFundMe Pro the essential tool for nonprofit fundraising events. This is a cross-functional role with significant influence on both short-term delivery and long-term product strategy. The position requires candidates to be located in the San Francisco Bay Area, with an expectation of working in the office three times a week.

Requirements

6+ years of product management experience, including leading growth initiatives for self-serve SaaS products.
Skilled in Discovery that helps identify the right problems to solve and clearly articulate what not to build and why.
Proven track record of building, launching, and scaling successful products that drive customer and business outcomes.
Strong analytical and decision-making skills—comfortable using both data and judgment to drive outcomes.
Highly analytical and fluent in experimentation.
Operate effectively in fast-moving, ambiguous environments.
Excel at aligning cross-functional teams and leading complex initiatives across product, engineering, and GTM teams.
Actively use AI tools to accelerate work across the product development lifecycle - from discovery and synthesis to PRDs, experimentation, and iteration.
Leverage tools like Cursor and other AI-assisted workflows to improve speed, clarity, and decision quality in collaboration with Engineering and Design.
Customer obsessed and growth minded.
Humility, curiosity, and a bias toward learning.

Nice To Haves

Experience in areas such as event technology, registration, ticketing, onsite operations, commerce, payments, or fundraising software.
Experience with enterprise or mid-market software serving sophisticated organizational customers.
Experience building products with interconnected admin, checkout, payments, and reporting workflows.
Familiarity with live operational environments where reliability, speed, and trust matter deeply.

Responsibilities

Lead the end-to-end ticketing and fundraising events experience, driving improvements in event performance, revenue, and supporter engagement.
Build intuitive, high-quality experiences grounded in customer empathy and the real-world operational demands of running events.
Operate with end-to-end accountability — from problem definition through delivery, optimization, and scale — while leveraging the system and collaborating with others.
Work cross-functionally with engineering, design, go-to-market, and data science partners to execute effectively.
Act as the voice of the customer, deeply understanding the needs, motivations, and pain points of nonprofit teams running high-stakes events.
Use qualitative and quantitative insights to inform product and GTM decisions, define success metrics, and track outcomes.
Champion your product internally — building clarity, excitement, and alignment across teams while influencing without authority.
Drive strong execution by transforming ambiguity into disciplined execution — defining scope, sequencing work, mitigating risks, coordinating stakeholders, and ensuring teams deliver against commitments.