Service Manager - University of Maryland Eastern Shore

Thompson Hospitality Corporation • Princess Anne, MD

1d • Onsite

About The Position

Join our team as a Service Manager at University of Maryland Eastern Shore where you will play a critical role in ensuring exceptional service delivery to students, faculty, and staff. This position involves overseeing front-of-house operations, staff supervision, customer satisfaction, and adherence to service standards. The Service Manager is instrumental in providing a positive dining experience for the community.

Requirements

• Bachelor's degree in hospitality management or related field (or equivalent experience).
• Proven experience in a supervisory role within the food service industry, preferably in a high-volume, customer-facing environment.
• Strong customer service and interpersonal skills, with a demonstrated ability to handle customer issues and complaints effectively.
• Excellent organizational and multitasking abilities to manage high-demand service periods effectively.
• Proficient in computer skills, including point-of-sale (POS) systems and Microsoft Office Suite.

Responsibilities

• Implement and uphold high standards of customer service, ensuring a positive dining experience for all patrons by maintaining a friendly, efficient, and customer-focused service environment.
• Oversee the training, scheduling, and performance of service staff, promoting teamwork, professionalism, and adherence to service protocols and standards.
• Ensure compliance with service guidelines, policies, and procedures, consistently monitoring service levels to maintain a high standard of quality and customer satisfaction.
• Address customer complaints and concerns promptly and effectively, demonstrating strong conflict resolution and problem-solving skills to maintain a positive dining environment.
• Collaborate with the kitchen and procurement teams to manage inventory related to service items, such as utensils, dishware, and condiments, ensuring adequate supply levels and minimizing waste.

Benefits

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short- and Long-Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level