Ticket Taker | Part-Time | The Paramount Baltimore

Oak View Group•Baltimore, MD

1d•Onsite

About The Position

The Ticket Taker welcomes patrons, validates tickets, controls entry access, and helps provide a positive guest experience at The Paramount Baltimore. The position supports efficient venue entry operations, provides customer service, and helps maintain a safe and enjoyable environment for guests attending events. The role pays $18.50 per hour and is part-time. A 70% event availability commitment is required. The position will remain open until December 31, 2026.

Requirements

Previous customer service experience is preferred.
Previous experience in sports, entertainment, or a related field is preferred.
A 70% event availability commitment is required.
Ability to follow instructions and work in a fast-paced environment.
Comfort operating ticketing technology such as scanners.
Strong understanding of cellphone technology used with ticketing platforms and apps.
Proficiency with Google Docs and Excel spreadsheets for scheduling purposes.
Strong verbal and written communication skills.
Ability to handle stressful situations.
Ability to work a flexible schedule, including weekends, nights, and holidays as required.
Flexibility to adjust personal schedules and extend hours to meet event personnel needs.
Comfort working for extended periods amid moderate to loud noise and flashing lights, and in fluctuating hot and cold temperatures both inside and outside the facility.
Ability to bend, stand for extended periods, walk around the building, and climb stairs.

Nice To Haves

Previous experience in a customer service role.
Previous experience within sports, entertainment, or a related field.

Responsibilities

Provide exceptional customer service to guests and welcome them, offer directions, and answer questions.
Maintain a positive attitude and facilitate teamwork and respect among co-workers.
Help organize patron access and expedite arena entry safely and efficiently.
Assist patrons with special needs, including wheelchair access.
Communicate in high-energy environments and enforce building policies and event procedures.
Assist and guide guests in a variety of situations, including emergencies.
Operate ticketing technology, help guests use digital ticketing platforms, and resolve on-site technical issues.
Resolve conflicts and demonstrate expertise in event ticketing.
Adjust to management direction and event staffing needs.
Arrive in the appropriate uniform, refrain from cellphone use in public spaces, and remain at the post until dismissed or relieved.
Perform other duties as assigned.