Usher | Part-Time | The Paramount Baltimore

Oak View Group • Baltimore, MD

1d

About The Position

The Usher serves as a frontline representative of The Paramount Baltimore, providing exceptional customer service and helping ensure guests have a safe, welcoming, and memorable experience. Ushers assist with seating, directions, crowd management, and venue policies during sporting events, concerts, family shows, and special events. The position pays $18.50 per hour and is part-time. The posting states that it will remain open until December 31, 2026.

Requirements

• A 70% event availability commitment is required.
• Ability to work a flexible schedule that includes weekends, nights, and holidays as required.
• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to handle stressful situations.
• Comfort with extended exposure to moderate or loud noise and flashing lights.
• Comfort working in fluctuating hot and cold temperatures, both outside and inside the facility.
• Ability to bend, stand for extended periods, walk throughout the building, and climb stairs.

Nice To Haves

• Previous customer service experience is preferred.
• Previous experience in sports, entertainment, or a related field is preferred.

Responsibilities

• Provide consistent, world-class customer service throughout arena spaces by welcoming guests, answering questions, and thanking them for attending.
• Identify opportunities to create memorable guest experiences.
• Check and scan tickets to ensure valid access to ticketed areas, and direct guests to seats, concessions, restrooms, and other arena areas.
• Respond to or escalate guest complaints, concerns, and compliments.
• Assist guests with reasonable accommodation requests, including wheelchair escort services.
• Help manage crowds and resolve seating discrepancies while keeping portals, aisles, and access paths clear for guests, staff, and emergency services.
• Report suspicious activity to supervisors or management.
• Monitor assigned areas for guest or building issues.
• Know the arena layout, emergency exits, policies, and regulations, and understand, retain, and communicate safety and security measures.
• Arrive in the required uniform, refrain from cellphone use in public spaces, and remain at the assigned post until dismissed or relieved.
• Adhere to all OVG policies.
• Perform other assigned duties and responsibilities.

Benefits

• 401(k) Savings Plan
• 401(k) matching

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed