Ticket Service Representative

Arizona Athletic Grounds • Mesa, AZ

12h • Onsite

About The Position

Arizona Athletic Grounds (“AAG”) is seeking highly motivated and dedicated part-time Ticket Service Representatives to work a variety of shifts, including nights, holidays and weekends, in a fast-paced, high-energy youth sports complex. This position is for part-time hours with variable hours and some weeks busier than others. During our busiest season, which is from January to May, the hours typically range from 10 to 30 hours over a 2-3 day weekend. During the summer and early fall time the hours can be more limited.

This position requires weekend availability; we do not often have weekday hours available. If hired you would likely be working any combination of Fri/Sat/Sun (Mondays on holiday weekends). Hours typically range from as early as 6am to as late as 10pm.

Working in the ticketing department can be both extremely busy and periodically very slow. Candidates will be able to adapt to all levels of business activity, and must be able to work quickly, efficiently, and accurately when busy and remained focused on the position and guests needs when activity is slower.

Ticket Service Representatives work both inside and outside for events, so weather is a consideration. Summer months are very hot and winter can be cold or very cool in the mornings/evenings. Periodic “monsoons” and storms to deal with in the East Valley/Mesa area are expected.

Requirements

• Positive attitude with a professional, helpful demeanor.
• Good customer service skills and etiquette.

Responsibilities

• Sell, scan and secure doors/gates at AAG ticketed events.
• Provide positive “Guest Relations” assistance and information to guests.
• Work in Box Office windows or any section of the Grounds to assist our guests with directions, event information, or any other questions they may have.
• Accurately process payments for tickets while following all sales and payment procedures.
• Demonstrate exceptional customer service skills, in a professional and informative manner.
• Process administrative tasks, including opening and closing paperwork.
• Answer questions regarding events, tickets, schedules, parking, amenities.
• Perform other duties as assigned by Box Office management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed