Part-Time Ticket Services Representative

Seattle Symphony Orchestra Inc • Seattle, WA

4h • Onsite

About The Position

This is a part-time, non-exempt position, requiring 21 to 28 hours a week. The role supports various aspects of Seattle Symphony and Benaroya Hall ticketing processing and procedures.

Requirements

• Strong communication and interpersonal skills
• Ability to prioritize
• Desire to work in a fast-paced environment
• Ability to complete all tasks on schedule, thoroughly and accurately
• Excellent customer service skills required
• Computer experience in Microsoft Word, Excel
• Willing to work flexible hours with a focus on evenings and weekends.

Nice To Haves

• Experience with Tessitura
• Previous ticket office experience

Responsibilities

• Process subscription and single ticket purchases and exchanges in person, by phone, mail, and internet in a helpful, friendly, accurate and timely manner
• Be aware of and provide current information to all patrons in a proactive manner for all events at Benaroya Hall, which include Seattle Symphony performances, National Geographic Live events and various rental shows.
• Support Seattle Symphony customer service policies by solving patron problems and special needs in a courteous and diplomatic manner.
• Staff day of show concert Ticket Office which includes ticket sales, will-call, providing ticket replacements and receipt of donated tickets.
• Responsible for accurate sales reconciliation.
• Participate in all training sessions in a positive, willing and thoughtful manner.
• Other duties as assigned.

Benefits

• Employer paid ORCA pass
• 403b retirement savings plan with employer matching at 1 year
• Vacation Time, Sick Time (accrual rate based on part time status)
• 2 personal days
• 11 paid holidays per year

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees