Part Time Ticket Agent

Strasburg Rail Road•Strasburg Township, PA

1d•Onsite

About The Position

The Ticket Agent at the Strasburg Rail Road is a key member of the Station Department, providing valuable front-line interaction with guests. The Ticket Agent is responsible for providing direct service to our guests by ticket sales, passes and general information. The Ticket Agent is charged with serving the guest and enhancing guest experience to the greatest extent possible.

Requirements

Ability to positively interact with people – guests and co-workers alike.
Enthusiasm to provide exemplary customer service.
High degree of comfort and proficiency in working with computers. Typing and search bar functionality skills a plus.
Ability to accurately handle funds and reconcile a cash drawer.
Flexibility and ability to adapt to unexpected circumstances.
Willingness to work the Station Department's minimum of 2-3 days a week per calendar month, including some weekend shifts, subject to the railroad's operational schedule.
Punctuality.

Responsibilities

Check station signage to ensure its accuracy.
Prepare cash drawer for the day.
Prepare necessary paperwork.
Verify accuracy of currency.
Open sales window one hour prior to first scheduled train.
Quickly and efficiently sell tickets and passes through the railroad's computer-driven, cloud-based ticketing solution.
Announce train arrivals.
Communicate pertinent information clearly and succinctly over the 2-way radio.
Answer questions and provide information as appropriate to the railroad's wide demographic of guests.
Reconcile cash drawer
Prepare deposit
Prepare change bag for next day
Secure ticket office
Assist with training of new agents.
Provide exemplary customer service, treating guests as you would desire to be treated.
Assist with other duties as assigned.