Box Office Ticket Agent - Part Time (Harrah's LV)

Caesars Entertainment • Las Vegas, NV

1d

About The Position

A Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guest’s questions and responsible for answering with an upbeat and positive attitude. A ticket seller is the first interaction for hospitality and first line of defense for improving the guest experience. Ticket seller will always create and maintain a positive work environment, initiate a professional, friendly and helpful guest interaction both internal and external.

Requirements

• High School graduate or equivalent is required.
• Minimum one-year customer service experience required.
• Excellent phone and written communications skills, plus have the temperament to work in fast-paced work environment under frequently changing conditions.
• A working knowledge of Ticketmaster or other Ticketing system required.
• Be a positive role model for the team.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance and friendly demeanor.

Responsibilities

• Proficient with the ticketing system
• Process show ticket transactions for guests
• Promoting and suggesting Cross Property shows and attractions
• Suggesting Caesars Entertainment offerings across all properties such as Food & Beverage and Total Rewards
• Assist guests with questions about the city and Caesars Entertainment properties
• Responsible for being informed about current events within the hotel in which they work and other CET properties to assist guests
• Acts a liaison on behalf of the guest to expedite guest requests
• Maintains a professional and courteous attitude towards all guests (internal and external)
• Anticipating guests show needs and exceeding guest expectation

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees