Ticket Office Sales Agent
About The Position
The Ticket Office Sales Agent is responsible for selling tickets and making reservations for walk-up cruise customers using a computerized reservation system. This role also involves handling incoming customer calls, providing requested information, and assisting with reservation concerns or changes. The agent is expected to deliver excellent customer service by attending to all customers in a timely, courteous, efficient, and individualized manner. Additionally, the role requires anticipating customer needs by monitoring the dock area to ensure a pleasant, hospitable, and fun environment. The agent will also make clear and concise announcements over the marine radio and the dock announcement system, uphold compliance with company policies, complete all necessary paperwork and closing duties, and maintain a well-kept appearance according to company standards.
Requirements
- Ability to work flexible shifts including weekends and holidays
- Leadership Skills – Must be able to take command of a on board cruise operation
- Organization and Time Management Skills
- Communications Skills – Team Player, Customer Oriented
- Sales Skills – Upselling, Suggestive Selling
- Customer Service Skills
Responsibilities
- Sell tickets and make reservations via computerized reservation system for walk up cruise customers
- Take incoming customer calls by providing all requested information or by assisting customer with any reservation concerns or changes
- Provide excellent customer service by taking care of all customers in a timely, courteous, efficient and individualized manner
- Anticipate the customers’ needs by monitoring by dock area to ensure that the atmosphere is pleasant, hospitable, fun environment
- Make announcements in a clear, strong voice with a complete and concise message both over the marine radio and the dock announcement system
- Deliver a consistently high level of customer service to each guest
- Uphold compliance with all company policies and procedures
- Complete all paperwork and closing duties in accordance with company standards
- Maintain a well-kept appearance in accordance with company standards
Benefits
- Employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
