Ticket Office Sales Agent
About The Position
TICKET OFFICE SALES AGENT Job Requirements: · Ability to sell tickets and make reservations via computerized reservation system for walk up cruise customers · Attention to detail and when taking incoming customer calls by providing all requested information or by assisting customer with any reservation concerns or changes · Provide excellent customer service by taking care of all customers in a timely, courteous, efficient and individualized manner · Anticipate the customers’ needs by monitoring by dock area to ensure that the atmosphere is pleasant, hospitable, fun environment · Make announcements in a clear, strong voice with a complete and concise message both over the marine radio and the dock announcement system · Deliver a consistently high level of customer service to each guest · Uphold compliance with all company policies and procedures · Complete all paperwork and closing duties in accordance with company standards · Maintain a well-kept appearance in accordance with company standards · Ability to work flexible shifts including weekends and holidays Candidate Qualifications: · Leadership Skills – Must be able to take command of a on board cruise operation · Organization and Time Management Skills · Communications Skills – Team Player, Customer Oriented · Sales Skills – Upselling, Suggestive Selling · Customer Service Skills The Gateway Clipper Fleet is an Equal Opportunity Employer. EOE
Requirements
- Leadership Skills
- Organization and Time Management Skills
- Communications Skills – Team Player, Customer Oriented
- Sales Skills – Upselling, Suggestive Selling
- Customer Service Skills
Responsibilities
- Sell tickets and make reservations via computerized reservation system
- Take incoming customer calls and provide information or assist with reservation concerns
- Provide excellent customer service in a timely, courteous, efficient and individualized manner
- Anticipate customer needs by monitoring the dock area
- Make announcements over the marine radio and dock announcement system
- Deliver a consistently high level of customer service
- Uphold compliance with company policies and procedures
- Complete all paperwork and closing duties
- Maintain a well-kept appearance
- Work flexible shifts including weekends and holidays
Benefits
- Employee discount
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
