Ticket Agent

Herzog•Albuquerque, NM

21h•Onsite

About The Position

Herzog Transit Services, Inc. is currently seeking a Full-time Ticket Agent for the New Mexico Rail Runner in Albuquerque, NM to join our team. This is a non-exhaustive overview of the job duties for this position. Provide excellent customer experience. Communication with Customer Service. Making on board announcements regarding service disruptions or delays. Assisting passengers with train/bus schedules. Assisting passengers with ticket purchases both cash and credit. Reconcile daily train fare ticket sales. Picking up and discarding used newspapers, litter and debris. Reporting any safety or security concerns to the Transportation Department. Assisting with busing for special events or service interruptions. Operating a company vehicle to transport crews. Flexible schedule, including potential weekend shifts. Regular and consistent engagement, participation and promotion of Herzog’s Culture and its essential behaviors are a requirement for this position. Regular and predictable attendance and punctuality are a requirement for this position. Other duties as assigned.

Requirements

High school diploma or equivalent.
This is an entry level position. No experience is necessary.
Must have a valid driver’s license.
Subject to pre-employment background check and motor vehicle report review.
Maintain valid driver’s license and endorsements as required per position.
Subject to pre-employment physical, medical evaluation, and drug screen due to the safety sensitive nature of this position.
Successfully complete and maintain any required safety certification and testing on an annual basis.
Able to work outdoors in all weather conditions (including extreme heat, humidity, and rain).
Frequent standing for extended periods of time.
Frequent walking throughout the duration of work shift.
Able to work in conditions with loud noise; work around heavy/moving passenger cars.
Requires occasional lifting, stooping, or bending.
Must successfully pass color/vision examinations as required by the position.
Must be able to hear and distinguish auditory signals as required by the position.
Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment.

Nice To Haves

Familiarity with The New Mexico Rail Runner Express train service and local area (to provide directions to passengers) is preferred.

Responsibilities

Provide excellent customer experience.
Communication with Customer Service.
Making on board announcements regarding service disruptions or delays.
Assisting passengers with train/bus schedules.
Assisting passengers with ticket purchases both cash and credit.
Reconcile daily train fare ticket sales.
Picking up and discarding used newspapers, litter and debris.
Reporting any safety or security concerns to the Transportation Department.
Assisting with busing for special events or service interruptions.
Operating a company vehicle to transport crews.
Flexible schedule, including potential weekend shifts.
Regular and consistent engagement, participation and promotion of Herzog’s Culture and its essential behaviors are a requirement for this position.
Regular and predictable attendance and punctuality are a requirement for this position.
Other duties as assigned.