Ticket Services Coordinator

The Wallis Annenberg Center for the Performing Arts•Beverly Hills, CA

2d•$20 - $22

About The Position

Deeply rooted in our local Beverly Hills community and influenced by cultural change, the Wallis Annenberg Center for the Performing Arts, a public-private partnership with the City of Beverly Hills, strives to be a site for the convergence of relevant, dynamic performing arts, education and civic life, strengthening our local and global community is our role as a presenter, producer, educator and community resource. We approach our work with the pioneering creative spirit of Beverly Hills and greater Los Angeles, while also recognizing that we live in a multi-cultural every-changing world guided by our core values of Trust, Artistic Courage, Enlightenment, Cooperation, Communication, Diversity, Equity and Inclusion, and Accountability. The campus itself is a breathtaking 70,000-square-foot facility celebrating the classic and the modern and has garnered six architectural awards. The restored building features the original 1933 Beverly Hills Post Office (on the National Register of Historic Places), which serves as the theater's dramatic yet welcoming lobby, and includes the contemporary 500-seat, state-of-the-art Bram Goldsmith Theater; the 150-seat Lovelace Studio Theater and a n inviting open-air plaza for family, community and other performances. About The Job Do you have a passion for the performing arts, theater, music & dance? Do you enjoy sharing that passion with others? Are you looking for full-time work that combines your love of the arts with your passion for excellent customer service? The Ticket Services Coordinator i s a full-time role, reporting to the General Manager at The Wallis. This role collaborates with our Ticket Services Associates to create a positive and enjoyable customer service experience for all Patrons of The Wallis. Another essential element of this role is assisting our General Manager and Ticket Services Specialist with administrative tasks related to the Box Office. Candidates for this position must be available to work events that occur during nights, weekends, and holidays, as the programming requires. If you have excellent communication skills, enjoy offering welcoming and friendly patron services, have meticulous attention to detail, and are passionate about the performing arts programs presented by The Wallis, we look forward to hearing from you.

Requirements

2 years of p r e v i o u s bo x of f ice, c u s t o m er s e r v ice, a n d T es s i t u r a e x p e r ie n ce a n d / o r i n te r m e d iate kn o w l e d g e o f c o m p u te r ized tic k et i n g s o f t w a r e are r e q u ir e d
S u p e r i o r i n te rp e r s o n al s k il l s , a b ili t y to c o mm u n icate e f f e c ti v e l y w i t h c o - w or k e r s , g u es t s , and clients, excellent customer service skills, and the ability to interact positively with diverse staff and clientele in a fast-paced environment are required
A b le to w o r k c a l m l y u n d er ti g h t d e ad li n es a n d r es po n d g r a c e f u l l y to high-pressure s i t u ati o ns, and when possible , s h o w i n itiat i v e a n d p lan a h e ad
Must be able to work well in a collaborative environment
Strong communication skills, both written and verbal, are required
E x c e ll e n t c o m p u ter sk i l ls , including Microsoft Office, with particular proficiency in Excel, Google Docs, Forms, and Apps, are r e q u ire d

Nice To Haves

Post-secondary education (diploma or certificate) and/or major course work or related experiences in theater arts or related field are preferred.

Responsibilities

F u n cti on s as t h e f ron t- and back-line coordinator by as s i s t i n g the Ticket Services Associate s t a f f with r es o l ving i s su e s a n d tr o u b le s h oo t i n g issues w ith t h e Assistant Ticketing Services Manager ( A T SM) and Ticket Operations Specialist
C oord i n ates a ll d ai l y a n d pr e -p e r f or m a n ce s al e s s ta t i o n s e t u p, i n cl u d i n g will-call , d a y o f sh o w, a n d d ai l y tic k e t b atch pr i n t i n g
P o s ts, m a i n ta i n s, adds, or releases ti c k et i n v e n t o r y and/or seat holds f o r third-party v e n dor s and The Wallis staff as needed
I n te r f a c es w i th t h e General and Assistant T ic k et Se r v ices M a n a g ers to pr o m o te c on s i s t e n c y i n d ata a n d r e por ti n g . R es po n s i b le f o r t h e prod u cti o n o f g ro u p s ales i n v o ici n g by a c ti n g as t h e pr i m a r y p o i n t o f c on tac t
Assists patrons, multi-buys , do n or s , s i ng le ti c k et bu y e r s , g ro u p s, a n d o t h e r s with the purchasing of tickets and multi-buy packages
T h e T ic k et Se r v ices C oord i n a t or w o r k s cl o s e l y w i t h t h e Assistant T ic k et Se r v ices M a n a g e r and Ticket Operations Specialist to e x e cu te a c c u r ate management of t h e T es s i t u r a tic k et i n g s ys t e m . They ensure the integrity of the c u s t o m er d ata t h ro u g h d aily a ddr ess u pd ates, r e por ti n g, a n d c orr e c ti o ns
C oord i n ates marketing mailing campaigns where needed
M a i n ta i n s su pp lies a n d ord e r s m ate r ials a s n e ed e d
C o n d u c ts r esea r ch o n c u s t o m e r service i ssu e s, p a r tici p ates in d e p a r t m e n t i n i tiat i v es, a n d p e r f or m s o t h er d u ties as as s i gn e d
A n s w e r s , s c r e en s, a n d d ire c ts c alls o n a mu l t i - l i n e p h o n e s ys t e m . The TSC also a s s i s t s c a lle r s , t a k es m e ss a g es, a n d / o r f o r w a rd s c a lls to a pp r opr iate s ta f f o r voicemail
P e r f or m s g e n e r al cle r ical d u t i es, i n cl u d i n g b u t n o t l i m ited to f il i n g , p h o t o c op y i n g , f a x i n g , e m ail i n g, a n d m a il i n g as r e q u ire d . Ot h er a d m i n i s trat i v e responsibilities i n cl u d e tele p h o n i n g p at ro n s to r es o l v e q u e r ies, u pd ati n g p at ro n r e cord s, a n d performing various data collection and entry tasks
E n s u r e t h e h i g h e s t q u ali t y e x p e r ie n ce f o r all p at ro ns by making them a w a r e o f r ele v a n t s p e c ial of f e r s , o t h er Wallis s h o w s, a n d s e r v ices that The Wallis offers
Wor k as a te a m w i t h m a r k et i n g a n d e v e n t s ta f f o n s c h e du led p e r f or m a n ce s , pro g r a m s, a n d s p e c ial e v e n t s
As s i s t in t h e i m p l e m e n t a ti o n o f p at ro n su r v e ys a n d o t h er m a r k et i n g initiatives
Facilitate ti c k et s e rv ices st a f f w i t h p a r tic u lar front-line r es pon s i b il i tie s
Facilitates tasks given to the Ticket Services Associates by the Assistant Ticket Services or General Manager (i.e., seating, wait list calls, etc.)
Distributes phone messages and ensures that all calls are answered by the third ring, at the latest
Se r v e s in ro tati o n w i t h t h e Assistant T ic k et Se r v ic e s M a n a g er, Ticket Operations Specialist, a n d General M a n a g er as e v e n t M OD (as needed), by providing direction and answering questions when issues arise
Assists General Manager with show settlements, check requests, and daily administrative needs as the organization and department grow.

Benefits

100% paid medical benefits, including dental, vision and life insurance ($25,000) for the employee, paid vacation, personal and sick days, 401k and paid parking
Complimentary tickets are occasionally available for performances and events at The Wallis

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