Ticket Seller

Diverse Concepts•Pigeon Forge, TN

2d•Onsite

About The Position

The Ticket Seller is responsible for welcoming guests, providing information, completing ticket and retail sales accurately and efficiently, and providing access to the attraction at appropriate times.

Requirements

Must be customer service oriented.
Must have a positive attitude and high energy level.
Acts with integrity.
Able to multi-task and maintain composure in pressure situations.
Able to be punctual and maintain regular attendance.
Able to work evenings, weekends, and holidays.
Able to sit or stand for extended periods.
Able to operate a two-way radio.
Able to lift items up to 30 pounds.
Able to bend, twist, push, pull, stoop, and reach.
Able to maintain personal hygiene standards.
Able to get along with coworkers, work cooperatively and resolve conflicts.
Able to tolerate a fast-paced work environment.
Able to complete basic mathematics.

Nice To Haves

Strong sales skills preferred.
Knowledge of point-of-sales systems and cash handling techniques preferred.

Responsibilities

Greets and initiates conversation with guests.
Takes initiative to ensure guests purchase appropriate passes.
Interacts with guests to provide a quality experience.
Provide guests with appropriate information about the attraction, experience, and retail items.
Uses sales techniques to upsell and add-on to transactions, including photo and retail package options.
Handles cash and credit card transactions accurately and proficiently.
Verify cash and change in a physical manner to guests.
Utilizes a computer to create, process and balance sales.
Maintains knowledge of height and weight restrictions for the attraction and advise guests who may not meet those requirements.
Verifies guest have valid tickets.
Allows access to the attraction at the appropriate times.
Stock retail items as needed.
Maintain a neat and organized sales areas.
Maintains cleanliness of the attraction lobby, retail space, restrooms, and queue areas.
Provides direction to guests when loading and unloading the queue.
Follows Standard Operating Procedures.
Follows all handbook policies.
Other duties, as assigned.