Ticket Seller

Diverse Concepts • Pigeon Forge, TN

2d • Onsite

About The Position

The Ticket Seller is responsible for welcoming guests, providing information, and executing sales accurately and efficiently. This role involves interacting with guests, understanding their needs, recommending tickets, and processing sales using a computer system. The Ticket Seller also provides information about the venue's offerings, handles phone calls, maintains the cleanliness of the ticket center, and ensures guests meet age and height requirements for rides. Adherence to Standard Operating Procedures and company policies is expected.

Requirements

• Must be customer service oriented.
• Must have a positive attitude and high energy level.
• Able to multi-task and maintain composure in pressure situations.
• Able to be punctual and maintain regular attendance.
• Able to work evenings, weekends, and holidays.
• Able to sit or stand for up to 12 hours.
• Able to operate a two-way radio.
• Able to lift up to 30 pounds.
• Able to bend, twist, push, pull, stoop and reach.
• Able to maintain personal hygiene standards.
• Able to get along with coworkers, work cooperatively and resolve conflicts.
• Able to tolerate a fast paced work environment.
• Must be at least 18 years of age.
• High school diploma or equivalent.
• Strong sales skills.

Nice To Haves

• Knowledge of point-of-sales systems and cash handling techniques preferred.

Responsibilities

• Greets and initiates conversation with guests.
• Takes initiative to uncover guest needs and makes recommendations for tickets.
• Uses sales techniques to upsell and add-on to transactions.
• Handles cash and credit card transactions accurately and proficiently.
• Utilizes a computer to create, process and balance sales.
• Provides information regarding Island rides, attractions, events, shops and restaurants.
• Answers the phone.
• Maintains cleanliness of the Ticket Center and Ticket Booth.
• Ensures children are the appropriate height and age to ride.
• Follows Standard Operating Procedures at all times.
• Follows all SMOWI handbook policies.
• Other duties, as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED