Ticket Seller

ASM Global•Oklahoma City, OK

1d•Onsite

About The Position

Under the supervision of the Ticket Office Leadership team, this position is required to work evenings, weekends, and holidays, as needed for a busy and dynamic working environment. Ticket Sellers are responsible for providing World Class Customer Service and ticket sales to the guests at Paycom Center. This position must accurately dispense tickets, collect payment and make change accurately. This is a part-time/temporary position usually scheduled to work various hours, including outside regular business hours. Requires the applicant to pass a credit check and criminal background.

Requirements

High school diploma or GED certificate.
One to three months related experience and/or training.
Excellent customer service skills
Strong knowledge of computers
Effective communication, interpersonal and organizational skills required.
Ability to work in a fast-paced environment.
Must be able to multi-task between job functions.
Must be able to get along with co-workers, customers, vendors, and visitors to the facility.
Must be a team player.
Ability to function independently with minimal supervision.
Follow oral and written instructions and communicate effectively with others in both verbal and written form.
Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
Remain flexible and adjust to situations as they occur.
Operate computerized ticketing system using Ticketmaster Sales or AXS.
Operate a personal computer using Windows, Microsoft Office, and copier.
Pass a credit check and criminal background.

Responsibilities

Arrives for each scheduled shift on time, in uniform, and ready to work.
Opens and or closes ticket window, as required
Professionally, efficiently, and courteously answers patron’s questions concerning prices, availability, events, and related Ticket Office Questions
Handles payment transactions in an accurate, efficient, and timely manner
Accurately generates tickets from the computerized system and retains tickets until payment transaction is complete.
Completes daily ticket sales reports.
Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
Performs related clerical work as assigned.
Work flexible hours including daytime, evening, weekends, and holidays
Listens to guest concerns and complaints calmly and patiently and resolves the issue to the guest's satisfaction or, if necessary, contacts Supervisor/Manager to assist guest.
Work efficiently in a fast-paced environment and remain calm under pressure.
Protect confidential information.
Assist all other departments as needed
Other duties as assigned.