Ticket Seller Supervisor

Vinik Sports Group
Onsite

About The Position

Responsible for overseeing part-time window staff on event nights. Will occasionally be required to assist with the sale and distribution of event tickets. This position will cover a wider array of even types (Sports/Concerts/NCAA Events) across multiple venues. This role requires employees to learn and efficiently use VSG ticketing platforms as well as assist guests, Season Ticket Members, and staff with ticketing-related items. This is a part-time opportunity.

Requirements

  • Minimum of one year of guest service experience
  • Comply with VSG company policy of background checks
  • Maintain an energetic, pleasant, and neat professional appearance
  • Must be polite, friendly and possess exceptional customer relations skills
  • Punctual, dependable, and excellent work attendance required
  • Ability to relate with a diverse customer background
  • Adaptable to work independently or in a team environment
  • Ability to multitask and work well under pressure
  • Ability to work at various locations including but limited to: Benchmark International Arena, Yuengling Center, and Raymond James Stadium

Nice To Haves

  • Ticketing experience (Archtics, Host, TM1 Sales) preferred but not required

Responsibilities

  • Act as liaison between frontline window staff and full-time Ticket Operations staff
  • Independently and accurately troubleshoot and resolve guest issues
  • Responsible for ticket office opening and closing procedures
  • Provide all guests a positive first impression by offering World-Class Plus Service
  • Greet guests in a polite, professional, and friendly manner
  • Courteous, helpful demeanor when answering phones
  • Maintain composure when interacting with all guests
  • Ensure guests’ needs are met by providing accurate information regarding directions, arena information, event details, etc.
  • Facilitate ticket sales and distribution transactions
  • Obtain and use general knowledge of Ticketmaster ticketing system
  • Obtain general knowledge of ticket selling platform and mobile ticket platform
  • Troubleshoot any ticketing matters
  • Assist guests in selecting seating for events
  • Accurately organize and distribute Will Call tickets to guests
  • Willingness to assist with various Ticket Operations items and/or projects as necessary
  • Perform other related duties as assigned
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