Ticket Seller Supervisor
Vinik Sports Group
•Onsite
About The Position
Responsible for overseeing part-time window staff on event nights. Will occasionally be required to assist with the sale and distribution of event tickets. This position will cover a wider array of even types (Sports/Concerts/NCAA Events) across multiple venues. This role requires employees to learn and efficiently use VSG ticketing platforms as well as assist guests, Season Ticket Members, and staff with ticketing-related items. This is a part-time opportunity.
Requirements
- Minimum of one year of guest service experience
- Comply with VSG company policy of background checks
- Maintain an energetic, pleasant, and neat professional appearance
- Must be polite, friendly and possess exceptional customer relations skills
- Punctual, dependable, and excellent work attendance required
- Ability to relate with a diverse customer background
- Adaptable to work independently or in a team environment
- Ability to multitask and work well under pressure
- Ability to work at various locations including but limited to: Benchmark International Arena, Yuengling Center, and Raymond James Stadium
Nice To Haves
- Ticketing experience (Archtics, Host, TM1 Sales) preferred but not required
Responsibilities
- Act as liaison between frontline window staff and full-time Ticket Operations staff
- Independently and accurately troubleshoot and resolve guest issues
- Responsible for ticket office opening and closing procedures
- Provide all guests a positive first impression by offering World-Class Plus Service
- Greet guests in a polite, professional, and friendly manner
- Courteous, helpful demeanor when answering phones
- Maintain composure when interacting with all guests
- Ensure guests’ needs are met by providing accurate information regarding directions, arena information, event details, etc.
- Facilitate ticket sales and distribution transactions
- Obtain and use general knowledge of Ticketmaster ticketing system
- Obtain general knowledge of ticket selling platform and mobile ticket platform
- Troubleshoot any ticketing matters
- Assist guests in selecting seating for events
- Accurately organize and distribute Will Call tickets to guests
- Willingness to assist with various Ticket Operations items and/or projects as necessary
- Perform other related duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
