Ticket Scanning Supervisor

Palisade Ttahoe • Olympic Valley, CA

3d • Onsite

About The Position

This role supports the Manager & Asst. Mgr. with the leadership of employees in the Ticket scanning department, while focusing on the guest experience; accuracy and efficiency of ticket scanning processes. Applicants must be at least 18 years of age. The base hourly pay range is $23.00 - $28.69 per hour.

Requirements

• Able to communicate effectively in writing and verbally across all levels of the organization.
• Excellent organizational and problem-solving skills with the ability to handle multiple tasks.
• Able to establish and maintain effective working relationships and interact with others.
• Strong knowledge of computers including MS Office (Word, Excel, Outlook)
• Must be able to demonstrate initiative on finding the answers to questions where one does not know the answer.
• Ability to work well in a high volume, hectic environment, while maintaining composure when dealing with irate customers, and maintaining a high level of accuracy and courtesy.
• High School Diploma or GED
• Must be at least 18 years of age.

Nice To Haves

• Two years resort experience.
• Two years supervisor experience.
• Two years RTP experience.
• A Motor Vehicle Record review may be required as part of your job.

Responsibilities

• Provide customers with top quality guest service in a friendly and positive manner.
• Assist manager/asst. mgr. with the daily operations from the gates to line management and supports the guest service and lift operations department so all departments work as a team to deter fraud and increase guest service levels.
• Train Ticket Scanners on use of tablets, computers, products, service, fraud, and gates.
• Ensure accurate accounting by conducting audits among the operations to ensure accuracy and reduce the opportunity for fraud.
• Support all corporate visions, goals, and objectives.
• Work with the Ticket scanning Management to implement plans to support these goals to ensure increased profitability for the operations.
• Check all tickets and passes, assure tickets and passes are valid and current.
• Conduct on mountain ticket and pass audits.
• Handle fraudulent ticket and pass situations with professionalism and in-line with company standards.
• Send End of Day update daily.
• Assist & contribute with daily Morning Meetings.
• Attend and participate in regular meetings as directed.
• Assist management in supervising the Ticket Scanning department.
• Assist in supervisory responsibilities such as training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Enforce safety standards in accordance with company policies and procedures.
• Assist management with forecasts, scheduling, business plan, payroll, and communicating variances to budget in a timely manner.
• Communicate to employees and work team’s necessary information in a timely, clear, and concise manner.
• Handle difficult guest problems in accordance with department and company policy and procedures.

Benefits

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free and discounted lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED