TICKET SALES SUPERVISOR

Inn of the Mountain Gods Resort and Casino•Alto, NM

3d•Onsite

About The Position

Position is full time seasonal. Responsible for all ticket sales, including but not limited to; group sales, season passes, and special services. Supervises and trains ticket staff. This position requires excellent communication skills and the ability to identify and respond to the wants/needs of guests and staff members. Must have an in-depth knowledge of all Ski Apache products and services; cash handling, computer skills, professional appearance and attitude are all key components of this position.

Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Treats others with respect in all situations.
Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
High School Diploma or General Education Diploma (GED);
Must possess good oral and written communication skills, as well hospitality skills;
Must be able to work all shifts;
Must be 18 years of age or older;
Must have a proven record of dependability of performance;
Must pass a pre-employment drug screening;
Must pass a pre-employment background investigation;
3 years’ experience in the Ski Resort Industry;

Nice To Haves

Mescalero Apache Tribal preference; bicultural experience preferred;

Responsibilities

Will be able to identify the needs/wants of guests purchasing lift tickets and provide the service or direction to meet them;
Train sales staff on cash handling and other assigned job duties;
This position is responsible for special services, will call, employee I.D.’s, as well as group and season pass sales;
Will maintain all necessary records, including but not limited to ticket inventory, staff attendance and time records;
Provide leadership to the department;
Responsible for department training;
Must be able to fill in any position as necessary;
Provide guests with directions or other venue information.
Act upon all comments/complaints in a prompt, professional and friendly manner.
Responds to obstacles; finds new ways to reach desired end results.
In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
Responds to change by quickly applying talent and skills in a positive way to succeed.
Supports achievement of Quality Goal; “Do it right the first time.”
Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
Makes suggestions to improve performance.
Serves others.
Identifies and can communicate needs of guests and others.
Takes quick action to serve others in a way that meets/exceeds their needs.
Identifies ways to improve individual or team’s service to others.
Provides service outside job responsibilities if needed to help resort succeed.
Takes ownership of guest problem(s) until it is solved.
Provides information others need to succeed, in time for them to use it.
Shares with next shift the information needed for them to succeed.
Listens to others without interruption; acts on their feedback when possible.
Asks questions to better understand expectations of others.
Reports all guest complaints and compliments to Supervisor or Manager.
Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Puts Success of team ahead of personal success.
Helps other team members succeed without being asked.
Takes action to resolve conflict between individuals.
Helps other departments achieve success.
Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
Does whatever is necessary to help department and resort success.
Contributes ideas that support progress and success at shift, team and departmental meetings.