Ticket Scanner

Capitol Broadcasting Company•Durham, NC

2d•Onsite

About The Position

The Ticket Scanner greets guests, scans and verifies tickets at stadium entry points, assists with entry procedures and access issues, and helps maintain smooth, safe, and organized gate operations. The role also involves directing guests to seating areas and other venue locations, sharing information about venue policies and event activities, and working with security and event staff. Ticket Scanners assist guests with mobility or special access needs and represent the team with a professional, positive demeanor. This is a part-time, seasonal, event-day position primarily supporting holiday and special events, with opportunities to work additional events throughout the year. Work is almost exclusively outdoors at stadium gates and is entirely event-driven. Shifts typically start 60–90 minutes before gates open and may continue through the end of the game. The role requires availability for all home games, including evenings, weekends, and holidays, as well as flexibility for special events, rain delays, and doubleheaders. Staff must follow safety and security protocols, including bag-check and crowd-management procedures.

Requirements

Strong customer service and communication skills.
Ability to work in a fast-paced environment and handle large crowds efficiently.
Comfort using electronic ticket scanners and basic technology.
Ability to stand for long periods and work outdoors in various weather conditions.
Availability for all home games, including evenings, weekends, and holidays, and flexibility for special events, rain delays, and doubleheaders.
Ability to stand and walk for extended periods, typically for the duration of a 4–6-hour shift, with limited opportunity to sit.
Ability to perform frequent repetitive hand and arm motions for scanning tickets, tearing stubs, and directing guests.
Ability to occasionally lift or carry items weighing under 20 pounds.
Ability to bend, stoop, or reach to assist guests, pick up items, or manage entryway equipment.
Sufficient manual dexterity to handle tickets, operate a handheld scanner or tablet, and make quick, accurate exchanges.
Adherence to safety and security protocols, including bag-check policies and crowd-management procedures.
Professional appearance and demeanor.
Successful completion of a required pre-employment drug screening.

Responsibilities

Greet guests and scan tickets using electronic devices to verify entry.
Confirm ticket validity and help resolve scanning or access issues.
Direct guests to seating areas, customer service booths, and other stadium locations.
Monitor entry points to prevent unauthorized access and address security concerns.
Provide information about venue policies, seating arrangements, event activities, and promotions.
Work with security and event staff to maintain a safe and organized entry process.
Assist guests with mobility challenges or special access needs.
Maintain a professional and positive attitude while handling large crowds.
Perform other duties as assigned.