Ticket Sales & Services Apprentice - CACTI Park of the Palm Beaches

Houston Astros • West Palm Beach, FL

5d • Onsite

About The Position

In this apprenticeship, you will gain valuable experience in the Spring Training MLB ticket sales and service industry by working closely with the ticket office team. You will be involved in various sales campaigns, ticket operations, and game-day staffing. This role offers hands-on learning opportunities in customer service, sales strategies, and event coordination, providing a comprehensive understanding of the ticket sales process from start to finish.

Requirements

• Currently enrolled as an undergraduate or graduate student at an accredited college or university, having completed at least one semester, or recently graduated with a degree in Sports Management, Business, or a related field.
• Must be prepared to work a minimum of 30-40 hours per week, with extended hours during the month of March.
• Possess a positive demeanor and a desire to learn.
• Strong verbal and written communication skills including telephone etiquette.
• High proficiency in Microsoft Office suite – including Word, Excel and PowerPoint.
• Strong organizational and multitasking skills.

Responsibilities

• Complete sales campaigns through learning the process of research, prospecting, and cold calling
• Acquire knowledge of ticketing and CRM systems to assist with customer transactions and report generation
• Manage the customer information email and general phone line daily
• Create and distribute schedules for box office ticket sellers and taker
• Assist box office ticket sellers and takers with game day sales efforts
• Work all 32 home games for both the Astros and Nationals.
• Perform other projects and duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level