Ticket Taker - CACTI Park of the Palm Beaches

MLB • West Palm Beach, FL

15h • Onsite

About The Position

The Ticket Taker is an essential part of the game experience, responsible for providing courteous, friendly, and professional service to fans and guests during the entry process. The role helps ensure visits are safe, clean, fun, and family-friendly by validating and scanning tickets, providing event information, and giving general ballpark directions. The position is based at CACTI Park of the Palm Beaches, a stadium venue used for Spring Training and other sporting, community, and private events. It is a part-time, seasonal role with hours that vary according to the game and event schedule, up to a maximum of 40 hours per week. Employees may need to arrive up to two hours before game time and work extended hours, evenings, weekends, and holidays. The position involves significant walking, stair climbing, and standing on concrete, including exposure to cold and extremely hot weather. Ticket Takers may be unable to watch the game while carrying out their duties.

Requirements

• High school diploma or GED and six to twelve months of related experience and/or training, or an equivalent combination of education and experience.
• Must be at least 16 years of age.
• Communicate well and be friendly, knowledgeable, well-groomed, and assertive, with the ability to intervene in conflict situations.
• Provide excellent customer service to fans and guests in a professional, respectful, and friendly manner.
• Basic computer skills.
• Available for training sessions, stadium tours, and other events as necessary throughout the year.
• Available to work weekdays, weeknights, and weekends during baseball season; able to work extended hours, evenings, weekends, and holidays as required by the schedule.
• Available to arrive up to two hours before game time.
• Able to stand for up to four hours at a time and work in all weather conditions.
• Regularly able to stand, walk, climb stairs, reach, use hands to handle or feel, and talk or hear; occasionally able to sit, stoop, kneel, crouch, or crawl.
• Regularly able to lift and/or move up to 30 pounds.
• Able to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.

Responsibilities

• Treat fans and guests with courtesy and respect and assist them throughout the entry process.
• Help ensure each guest's visit is safe, clean, fun, and family-friendly.
• Verify that fans have valid tickets and scan tickets for entry using a pedestal ticket scanner provided by The Ballpark of the Palm Beaches.
• Provide event information and general ballpark directions.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED