Box Office Ticket Seller - CACTI Park of the Palm Beaches
About The Position
The Ticket Seller is an essential part of the game experience at CACTI Park of the Palm Beaches, the Spring Training home of the Houston Astros and Washington Nationals. The position helps create enjoyable guest experiences by providing friendly, efficient service to fans and visitors. The role is based in a stadium setting and involves ticket sales and customer assistance during games and events. This is a part-time, seasonal, non-exempt position with hours that vary according to the game and event schedule, up to a maximum of 40 hours per week. Employees must be available to arrive up to two hours before game time and work extended hours, evenings, weekends, and holidays as needed. Game-day shifts may range from three to seven working hours.
Requirements
- Customer-service orientation and a fan-friendly attitude.
- Ability to solve simple mathematical problems.
- Ability to communicate effectively with staff and customers.
- Professionalism and ability to respond effectively to sensitive inquiries or complaints.
- Reliability and commitment to meeting the work schedule and job requirements.
- High level of honesty and integrity.
- Ability to work irregular or extended hours, including nights, weekends, and holidays as needed.
- Availability to arrive up to two hours before game time.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
- Ability to work in a high-activity, heavily crowded outdoor professional sports venue and varying weather conditions.
- Ability to perform the listed physical demands, including regularly lifting or moving up to 30 pounds.
Nice To Haves
- High school diploma or GED preferred.
- Bilingual ability is a plus.
- COM experience preferred.
Responsibilities
- Perform assigned game-day duties and help keep the facility game-ready while providing exceptional customer service.
- Answer questions about events, tickets, schedules, and upcoming attractions.
- Sell, refund, upgrade, and exchange multiple types of tickets.
- Collect, account for, and deposit received or generated monies.
- Collect, validate, and report coupons, flyers, vouchers, gift cards, and other materials for discounted or complimentary tickets.
- Complete and balance daily sales reports.
- Greet, serve, and thank patrons.
- Determine entitlement to and distribute Will Call tickets.
- Stay current on safety and security practices for people entering the ballpark.
- Follow directions and work effectively as part of a team.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
