Ticket Sales Associate

Boyne Resorts•Cottonwood Heights, UT

10h•Onsite

About The Position

Brighton Resort is looking for friendly, energetic, detail-oriented, and guest-focused Ticket Sales Cashiers to join our team for the upcoming winter season. As a front-line member of our resort, you’ll set the tone for each guest’s day on the mountain by creating positive first impressions, providing a warm welcome, and ensuring smooth, accurate transactions. Stationed in the ticket office, you’ll assist guests with purchasing lift tickets, season passes, and resort products while delivering excellent service. This role is essential in ensuring efficient sales processes, supporting guests with clear information, and helping them navigate their mountain experience. As a visible ambassador of Brighton Resort, you’ll balance guest service, accuracy, and professionalism while thriving in a fast-paced, high-energy environment that reflects Brighton’s culture of hospitality, mountain adventure, and excellence in service.

Requirements

Strong interpersonal and communication skills
Positive, professional attitude under pressure
Computer point of sale systems and cash/card-handling experience
Reliable attendance and punctuality
Ability to stand for extended periods in a busy indoor setting
Availability for at least three shifts per week, including weekends, evenings, and holidays
Reliable transportation to and from the resort in winter conditions
Commitment to excellent customer service and teamwork

Nice To Haves

Previous guest service, retail, or hospitality experience
Familiarity with ski resort operations

Responsibilities

Greet every guest with warmth, professionalism, and enthusiasm
Provide clear, accurate information about tickets, passes, and resort services
Represent Brighton’s approachable, friendly culture authentically
Process tickets and pass sales quickly and accurately, even during peak times
Maintain attention to detail with card handling and point-of-sale systems
Take ownership of resolving any errors promptly and willing to ask questions
Listen actively to guest questions and concerns
Turn challenges into positive experiences through patience and empathy
Offer helpful information about mountain conditions, resort facilities, and services
Supporting coworkers during busy rush periods
Communicate effectively with the ticket office team and other departments
Contribute to a positive, supportive atmosphere
Arrive consistently on time, ready for work—even in winter conditions
Handle money and sensitive information responsibly
Follow all card-handling and security procedures