Ticketing - Ticket Resolution Ambassador

Baltimore Ravens • Baltimore, MD

9d • Onsite

About The Position

As part of delivering an exceptional guest experience, the Ticket Resolution Ambassador serves as a key resource for guests and staff by troubleshooting mobile ticketing issues, authenticating ticket QR codes, and providing in-person customer service at M&T Bank Stadium entry gates. This position acts as the first point of contact for resolving ticket-related concerns, ensuring each situation is reviewed accurately, efficiently, and professionally. The role requires strong interpersonal and problem-solving skills, an outgoing and customer-focused attitude, and the ability to remain calm and effective in a fast-paced, high-volume environment.

Requirements

• High School diploma and/or GED required.
• Knowledge of functions and usage of mobile devices – smartphones, tablets, ticket scanners, etc.
• Effective verbal and interpersonal communication skills.
• Ability to maintain confidential and/or proprietary information.
• Ability to work independently and with fellow employees in a professional and respectful manner.
• Project a professional demeanor and appearance at all times.
• Act proactively and adapt quickly in a fast-paced environment.
• Expected to work all Ravens home games; 2 preseason, 8 home games, and post-season games as they develop.
• Expected to work other events such as concerts or additional sporting events as needed.
• Must be able to work a minimum of 5 hours per game.
• Must be on time and reliable.
• Job requires walking around and standing for prolonged periods of time.

Nice To Haves

• Some ticketing and/or customer service experience preferred.
• Experience in the use of SeatGeek and Unify system, or similar ticketing systems preferred, but not required.
• Knowledge in the basic use of a Microsoft Surface Pro.

Responsibilities

• Work all Baltimore Ravens home games and other various events as needed.
• Utilize the SeatGeek Unify Box Office platform to navigate customer accounts, review ticketing data, and resolve guest ticketing issues efficiently and accurately.
• Act as a point of contact for guests, fans, and stadium staff with ticketing problems at your assigned gate.
• Engage with guests and staff in a professional, courteous manner, actively listening to concerns, demonstrating empathy, and working to provide clear explanations and effective resolutions to ticket-related issues.
• Collaborate with the Ticket Office, particularly the Ticket Operations team, to identify, develop, and implement solutions for ticket-related issues and guest concerns.
• Maintain a strong working knowledge of M&T Bank Stadium to assist fans with general inquiries, including directions, elevator locations, seating sections, restrooms, and Guest Services locations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED