Ticketing Operations Associate

Vivid Seats•Coppell, TX

2h•Hybrid

About The Position

Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers. The Fulfillment Services Associate will partner with the operations team in managing seller ticket fulfillment using our Skybox Point of Sale (POS) system for our marketplace. You will provide support for sellers and marketplaces by developing expert-level knowledge of Vivid Seats’ Skybox POS system, the seller community, and our marketplaces. This opportunity is a unique experience to build your communication skills, negotiation tactics, and problem-solving skills on a fast paced and motivated team.

Requirements

Outstanding communication, attention to detail and organizational skills
Strong problem solving and issue resolution skills
Strong client management and negotiation skills
Assertive and professional demeanor
Ability to think proactively and manage time effectively
Ability to work independently

Responsibilities

Establish and maintain a business relationship with new and existing sellers and marketplaces.
Communicate externally through phone calls and emails, responding in a timely manner.
Assist sellers and marketplaces with the buying and selling of tickets.
Monitor queues to ensure timely fulfillment of all sales and maintain accuracy of tickets.
Troubleshoot technical issues related to order processing and data exchange.
Complete new hire orientation, gaining the resources you need to be successful.
Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
Acclimate to team and company norms, business objectives, and Vivid Seats values.
Learn our internal POS system Skybox.
Familiarize and understand the Ticket Fulfillment process.
Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
Achieve thorough comprehension of our Fulfillment team practices including but not limited to ticket fulfillment, inventory listing creation and inbound inquiries.
Attain complete knowledge of the third-party automation technology used for fulfillment.
Apply methods to execute individual tasks that positively impacts the team.
Play an active role in continued learnings to advance skill sets necessary for team goals.
Master understanding of all client accounts and marketplaces.
Problem solving complex ticket fulfillment issues.