Ticket & Product Sales Agent

Vail Resorts • Kirkwood, CA

29d • Onsite

About The Position

The Ticket and Product Sales Agent is part of the Product Sales & Services (PSS) Department who delivers outstanding guest service while facilitating the sale of Activities, Tickets, Passes, Ski & Snowboard School lessons and childcare. As a member of this team, you are part of the guest experience and the face of Vail Resorts!

This is a Winter Seasonal position for 2026/2027, with full-time and part-time hours available. The starting wage is $20.00/hr. The role requires the ability to work in various locations including contact centers, ski school locations, ticket/pass offices, and throughout the resort. Responsibilities include communicating with guests via phone and email, accurately processing resort products and services, and completing daily audits. The role also involves working in a fast-paced environment and potentially supporting other departments such as Mountain Activities, Retail Rental, Food and Beverage, Ticket sales, Lift Operations, and Base Area Operations.

Requirements

• Ability to stand or sit for extended periods of time
• Able to work outside in a winter environment
• Comfortable working indoors for extended period
• High School Diploma
• Ability to lift 25lbs
• Must be able to communicate fluently in English
• Ability to work weekends and holidays
• Ability to maintain a professional presence in the workplace and adhere to our appearance standards

Nice To Haves

• A Ticket and Product Sales team member is a flexible employee who often works across multiple departments and in various roles to support the one resort mentality which could include one of the following: Mountain Activities, Retail Rental operations, Food and Beverage Support, Ticket sales or scanning, Lift Operations, Base Area Operations.

Responsibilities

• Work in our contact centers, ski school locations, ticket/pass offices and throughout our resort to deliver an experience of a lifetime
• Communicate with guests via phone and email
• Accurately and efficiently explain and process all resort products and services
• Complete daily end of Shift pos/register audits
• Be a part of a fun, professional, caring work environment
• Ability to work in a fast-paced environment while delivering exceptional experiences
• Other duties as assigned

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED