Ticket Office Representative - Luxor

MGM Resorts International • Hempfield Township, PA

2d • Onsite

About The Position

The On-Call Ticketing Representative is responsible for performing a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, handle cash, and perform service recovery.

Requirements

• 6+ Months of prior relevant experience (Customer service and cash handling) preferred
• Ticketing experience preferred

Nice To Haves

• High School Diploma or GED preferred
• Work varied shifts, to include weekends and holidays required

Responsibilities

• Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests
• Perform ticket verification prior to entry into exhibit and events
• Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services
• Resolve guest complaints within the scope of authority
• Utilize and balance a cash drawer and ticket sales with various tender types
• Interpret and operate numerous computer and ticketing systems with accuracy
• Answer multi-line telephones using proper etiquette

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED