Ticket Office Associate, Seasonal Part-time
About The Position
Under the general direction of the Ticket Office Manager & Assistant Ticket Office Manager, the Ticket Office Associate is responsible for general ticket office operations and ticketing transactions. This is an immediate seasonal opportunity running through June 30, 2026, with the potential for additional hours or rehire between September 1 and December 31, 2026. The application will be open until the position is filled, with screening beginning immediately. The hiring process includes application review, a recruiter phone screen (if qualified), a hiring manager or panel interview, and reference checks.
Requirements
- One or more years of professional experience in customer service.
- Strong administrative and organizational skills.
- Interest and/or involvement in an arts-related enterprise; or equivalent combination of education and experience.
- Ability to effectively respond to questions from groups of managers, employees, patrons, and the general public in writing, by telephone, and through face-to-face conversation.
- Ability to work with simple mathematical concepts.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Proficiency in MS Office Suite, G Suite, Collaboration Software (Microsoft Teams, Slack), and File Sharing Software (Dropbox, One Drive).
Nice To Haves
- Box office experience is a plus.
Responsibilities
- Ensuring that patrons and community members have an exceptional, welcoming, and inclusive experience when attending or interacting with Trinity Rep.
- Providing a high level, concierge-style customer service to patrons and visitors.
- In-bound and out-bound subscription and ticket sales and service.
- Handling general informational calls.
- Creating personalized moments of patron appreciation, such as giving handwritten notes, flowers, treats, etc. as appropriate.
- Processing and fulfilling ticket sales through various communication channels.
- Assisting patrons with ticket exchanges and other requests.
- Working will-call for performances.
- Responding to mail and email inquiries.
- Providing database cleanup.
- Assisting in the preparation for mass ticket mailings.
Benefits
- benefits ineligible
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
