Ticket Office Agent - Winter 26.27 Seasonal - Full/Part Time

Alterra•Steamboat Springs, CO

2d•$20 - $21•Onsite

About The Position

The Ticket Office at Steamboat Ski & Resort is hiring for its winter operations. We are hiring Full and Part time positions. If you have at least one year of customer service experience and can maintain a positive attitude in a fast-paced environment, please apply! This is an hourly, non-exempt position and is eligible for overtime compensation in accordance with applicable federal, state, and local wage and hour laws. Employment is contingent upon the successful completion of a background check.

Requirements

2 years of previous work history/education required
Minimum of 1 year customer service experience required
Prior cash handling experience preferred
Must have greater than average computer proficiency, strong computer and keyboards skills
Must be neat, accurate, well organized
Multi-task in a fast-paced environment
Must enjoy working with the public and have excellent customer service skills
Maintain a positive/friendly attitude often under stressful conditions with both co-workers and guests
Flexible, take initiative and work successfully in a team environment
Adhere to all safety policies
Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corporation’s Service Excellence standards
Must be minimum 18 years of age

Nice To Haves

College degree preferred

Responsibilities

Promote and sell a variety of resort products and services, including, but not limited to, lift tickets, season passes, SnowSports School programs, and Mountain Camp offerings to guests both before arrival and during their resort experience.
Work in multiple guest-facing locations as assigned, including the Main Ticket Office, Sunset Happy Hour, and other designated sales and service locations.
Deliver exceptional guest service while maintaining a professional, positive demeanor in a fast-paced, high-volume environment.
Create, manage, and fulfill advance orders while accurately processing sales transactions, exchanges, returns, and refunds.
Maintain accountability and accuracy for all daily transactional activities.
Support remote, mobile, and outdoor sales operations as business needs require.
Assist with administrative projects, operational initiatives, and other assigned departmental tasks.
Perform additional duties and special projects as needed to support departmental and resort operations.
Comply with all company policies, procedures, safety standards, and applicable regulatory requirements.

Benefits

Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees
Discounted skiing and riding for friends and family of eligible employees
Vacation and Sick Time policies for eligible employees
Generous discounts on outdoor gear, apparel, rental cars, etc.
Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
401(k) plan with generous company match
Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
Paid parental leave of up to 6 weeks for eligible employees
Free regional bus pass