Ticket Office Associate, Seasonal Part-time

Trinity Repertory Company•Providence, RI

7d•Onsite

About The Position

Under the general direction of the Ticket Office Manager & Assistant Ticket Office Manager, the Ticket Office Associate is responsible for general ticket office operations and ticketing transactions. This is a seasonal, part-time opportunity running through June 30, 2026, with the potential for additional hours or rehire between September 1 and December 31, 2026. The role requires working weekends.

Requirements

One or more years of professional experience in customer service.
Strong administrative and organizational skills.
Interest and/or involvement in an arts related enterprise.
Ability to effectively respond to questions from groups of managers, employees, patrons, and the general public in writing, by telephone, and through face-to-face conversation.
Ability to work with simple mathematical concepts.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Proficiency in MS Office Suite, G Suite, Collaboration Software (Microsoft Teams, Slack), File Sharing Software (Dropbox, One Drive).

Nice To Haves

Box office experience is a plus.
Equivalent combination of education and experience.

Responsibilities

Ensuring that patrons and community members have an exceptional, welcoming, and inclusive experience when attending or interacting with Trinity Rep.
Providing a high level, concierge-style customer service to patrons and visitors.
In-bound and out-bound subscription and ticket sales and service.
Handling general informational calls.
Creating personalized moments of patron appreciation, such as giving handwritten notes, flowers, treats, etc. as appropriate.
Processing and fulfilling ticket sales through various communication channels.
Assisting patrons with ticket exchanges and other requests.
Working will-call for performances.
Responding to mail and email inquiries.
Providing database cleanup.
Assisting in the preparation for mass ticket mailings.