STUDENT: Ticket Office Agent

University of Northwestern - St. Paul • Minnesota, MN

1d • $12 - $14 • Onsite

About The Position

This position assists customers with purchasing tickets for various on and off campus events. The role requires providing exceptional customer service, processing ticket sales accurately, and supporting ticket office operations during events. The agent will also handle general inquiries, administrative tasks, and manage the Lost and Found process. As part of a faith-driven community, employees are expected to serve as ministers of the gospel by partnering with the University to disciple students and with Northwestern Media to lead people to Christ.

Requirements

• Able to interact with a variety of individuals in a professional, tactful and courteous manner
• Have strong interpersonal and customer service skills
• Maintain a growing, personal relationship with Jesus Christ, reflect His character in all interactions, and faithfully uphold and embrace Northwestern’s mission, Doctrinal Statement and Declaration of Christian Community
• Independent & Teamwork: Capable of working both independently and collaboratively, with minimal supervision.
• Confidentiality: Maintains discretion and handles sensitive information appropriately.
• Organizational Skills: Strong time management and problem-solving abilities; able to prioritize and meet deadlines with attention to detail.
• Technical Proficiency: Basic computer skills, including Microsoft Office and related software.
• Written & Verbal Communication: Strong writing, editing, proofreading, and verbal communication skills.
• Punctuality & Initiative: Prompt, self-motivated, and able to thrive in a fast-paced, evolving environment with shifting responsibilities.
• Background Check: Must pass background check as a condition of employment.
• Flexibility: Willingness to work occasional evenings and weekends as needed.
• Must be authorized to work for any employer in the United States.

Responsibilities

• Provide exceptional customer service to patrons in person, by phone, and through email, assisting with ticket purchases, event information, and general inquiries.
• Process ticket sales, exchanges, and will-call distribution accurately using ticketing software and established procedures.
• Support ticket office operations during campus and community events, including evenings and weekends as needed.
• Maintain knowledge of campus events, venues, and ticketing policies to assist customers effectively.
• Respond to incoming phone calls, emails, and online inquiries in a professional and timely manner.
• Assist with general administrative and clerical tasks, including record keeping, data entry, and office organization.
• Manage Lost and Found processes, helping to document, store, and return items to customers when possible.
• Perform other duties as requested or assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed