Ticket Agent - Pierce County Ferry

Hornblower•Steilacoom, WA

3d•Onsite

About The Position

The Ticket Agent is responsible for interacting with ferry riders to coordinate ticket sales while providing an exceptional customer service experience. The Ticket Agent also ensures the Steilacoom ferry terminal is available for guests and remains clean. The Ticket Agent will also pre-scan vehicles and passengers prior to loading the vessel. Part-time shift 1-2 days a week, morning or evening.

Requirements

HS Diploma or equivalent work experience
Excellent customer service skills
Ability to effectively interact with the passengers, guests, and fellow employees
Ability to work in fast-paced, quickly-changing environment
Must be able to work outside in all weather conditions
Must have flexible availability for either morning or evening shift
Ability to process calculations frequently and continuously
Ability to work independently
Familiar with Microsoft Office and basic computer skills
Minimum one (1) year cash handling experience
Minimum six (6) months customer service experience
Proven track record of working well in a team environment
Must be at least 18-years of age
Valid Transportation Worker Identification Credential (TWIC card), and/or ability to obtain and maintain.
Valid First Aid/CPR Certification, and/or ability to obtain and maintain

Responsibilities

Conduct ferry ticket sales
Maintain accountability for all receipts
Pre-scan vehicles and passengers prior to loading the vessel
Preserve Steilacoom waiting area to the highest levels of cleanliness in accordance with the client's standards
Execute daily checks of the facility to ensure cleanliness and safety; take immediate corrective action as necessary.
Remain true to and champion the Company's Core Values and Code of Conduct.
Safety First- Safety shall remain the highest priority at all times. Be an active advocate of, and participate in, the HMS Safety Culture.
Consider reliability with regard to Company Operations.
Provide outstanding guest service
Present professional level of customer service and appearance to all clients, both internal and external.
Responsible for handling money and balancing deposits/money bags; perform deposits within guidelines provided by Office Manager.
Perform other duties as assigned