Ticket Agent - Call Centre
About The Position
TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film. TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation. We are currently hiring for the position of Ticket Agent – Box Office & Call Centre. Reporting to the Manager - Customer Relations, Ticket Agents work in both the Box Office and the Call Centre and are responsible for providing exceptional customer service while selling tickets to all events at TIFF Lightbox.
Requirements
- Customer service experience required.
- Excellent written and verbal communication skills (in English)
- Previous experience in a Call Centre environment or phone room
- Enthusiastic, ambitious, self-motivated, open to working in a team environment
- Ability to work calmly under pressure while balancing multiple priorities
- High level of computer literacy. Comfortable operating multiple computer based systems simultaneously
- Previous cash handling experience is required. Experience handling sales of all types (credit, debit, gift cards)
- Must be legally able to work in Canada at this time.
Nice To Haves
- Familiarity with Ticketing Systems is an asset; Knowledge of Archtics is preferred.
- Ability to speak multiple languages is an asset
- Able to adapt to a flexible work schedule, including evenings, weekends, and holidays.
- Must be available to work all days of the Toronto International Film Festival
Responsibilities
- Providing excellent customer service in person, through inbound and outbound calling
- Handling large volume of sales on a regular basis
- Processing cash, debit and credit card transactions and balancing deposits
- Operating computerized ticketing systems and ensuring all account data is captured accurately
- Providing information about all products and services available at TIFF Lightbox
- Maintaining discretion regarding confidentiality of account information, as per privacy policy
- Adhering to all ticketing policies and procedures
- Filling, sorting and organizing Box Office materials
- Completing data entry tasks as directed
- Performing some light lifting and other duties, as required
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
