Ticket Agent - VISUAL AND PERFORMING ARTS CENTER

Cypress-Fairbanks Independent School District • Cypress, TX

2d • Onsite

About The Position

Provide ticketing services for VPAC events, including ticket sales, customer service, ADA seating coordination, and resolution of patron ticketing needs. Support efficient box office operations and a positive guest experience.

Requirements

• High School Diploma or GED preferred
• Strong customer service and communication skills
• Ability to operate computer systems and POS/ticketing software
• Knowledge of seating layouts and ticketing processes
• Understanding of ADA ticketing practices preferred
• Experience in ticketing, cashiering, or customer service preferred

Responsibilities

• Sell and process tickets using POS/ticketing systems
• Handle cash, credit, and electronic transactions accurately
• Maintain accurate ticketing and financial records
• Assist patrons with ticket purchases, exchanges, and inquiries
• Provide information on events, seating, and policies
• Resolve customer concerns or escalate as needed
• Assist patrons with accessible seating requests
• Ensure equal access to ticket purchasing and accommodations
• Coordinate ADA seating and communicate needs to event staff
• Contact patrons prior to events regarding ticketing needs when required
• Assist with will-call and ticket distribution
• Support ticket scanning or entry processes as needed
• Work closely with ushers and event staff to support seating and access
• Maintain awareness of event schedules and venue policies
• Maintain cleanliness and organization of box office area
• Assist with reporting or administrative tasks as needed
• Perform other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED